Premium Systems & Membership Experience

AFL; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Play The Day Your Way

My Development

Play Well health & wellbeing

My Benefits

AFL Silver Memberships

6 months paid primary parental leave

Job summary

The AFL invites applications for a Premium Systems Coordinator, based at AFL House in Melbourne. You will coordinate systems, data and processes that support Premium Membership experiences across the AFL and Marvel Stadium, ensuring accuracy, timely delivery and systems meeting member needs.

You will drive cross‑team processes for membership, ticketing and CRM, support renewals and events, and seek improvements through technology and AI to elevate the member journey.

Qualifications

• Experience coordinating operational activities in a deadline-driven environment.
• Experience using CRM, ticketing, membership or database systems.
• Strong data accuracy and understanding of system administration.

Responsibilities

• Coordinating the operational delivery and ongoing administration of Premium Membership products, programmes and events.
• Maintaining accurate and current information across membership, ticketing and customer relationship management systems.
• Coordinating product, event and entitlement set-up for seasonal campaigns, membership programmes and key business initiatives.
• Managing ticketing inventory, customer accounts and entitlement requests, resolving issues or escalating risks promptly.
• Supporting membership renewals and the delivery of benefits and experiences throughout the membership lifecycle.
• Preparing and validating operational data to support reporting, business insights and informed decision‑making.
• Supporting the implementation and testing of new products, system enhancements and operational processes.
• Developing clear process documentation, operational procedures and knowledge resources that enable consistent delivery.
• Coordinating inputs across teams and communicating requirements, risks and delivery updates.
• Providing operational support for major events, match‑day activities and Premium Membership initiatives.
• Identifying practical opportunities to improve systems, data quality and the overall member experience.
• Using technology and AI to improve the efficiency, effectiveness and quality of work.

Skills

Experience coordinating operational活动

CRM systems experience

Data accuracy and system admin

Planning and organisation

Problem solving and process improv

Written and verbal communication

Ticketing/CRM platforms knowledge

Tools

Ticketmaster Archtics

Tableau

Confluence

Salesforce

Job description

The AFL invites applications for a Premium Systems Coordinator, based at AFL House in Melbourne. You will coordinate systems, data and processes that support Premium Membership experiences across the AFL and Marvel Stadium, ensuring accuracy, timely delivery and systems meeting member needs.

You will drive cross‑team processes for membership, ticketing and CRM, support renewals and events, and seek improvements through technology and AI to elevate the member journey.