Premium Membership Systems & Operations Coordinator

Everi Pty; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

Health and wellbeing program

AFL Silver Memberships

Six months parental leave

Job summary

The AFL, based at Marvel Stadium in Melbourne, is seeking a proactive Coordinator to manage Premium Membership systems and event support. You will ensure data accuracy, smooth operations, and timely delivery of member experiences across products, programmes and campaigns.

Join a fast-paced team delivering key initiatives, with responsibilities spanning CRM and ticketing administration, data validation, and cross-team collaboration to enhance the member journey.

Qualifications

• Experience coordinating operational activities, programmes or events in a deadline-driven environment.
• Experience using customer relationship management, ticketing, membership or database systems.
• A strong understanding of data accuracy, system administration and careful handling of customer information.
• Clear written and verbal communication across teams and stakeholders.
• Ability to balance priorities and deliver detailed work on time.

Responsibilities

• Coordinating the operational delivery and ongoing administration of Premium Membership products, programmes and events.
• Maintaining accurate and current information across membership, ticketing and CRM systems.
• Coordinating product, event and entitlement setup for campaigns and initiatives.
• Managing ticketing inventory, customer accounts and entitlement requests, resolving issues or escalating risks promptly.
• Supporting renewals and the delivery of benefits throughout the membership lifecycle.
• Preparing and validating operational data to support reporting and insights.
• Assisting with implementation and testing of new products and processes.
• Developing process documentation and knowledge resources for consistent delivery.
• Coordinating inputs across teams and communicating requirements and delivery updates.
• Providing operational support for major events and match-day activities.

Skills

Coordination

CRM systems

Data accuracy

Planning

Tools

Ticketmaster Archtics

Tableau

Confluence

Salesforce

Job description

The AFL, based at Marvel Stadium in Melbourne, is seeking a proactive Coordinator to manage Premium Membership systems and event support. You will ensure data accuracy, smooth operations, and timely delivery of member experiences across products, programmes and campaigns.

Join a fast-paced team delivering key initiatives, with responsibilities spanning CRM and ticketing administration, data validation, and cross-team collaboration to enhance the member journey.