Premium Showroom Manager: Lead Experiences & Sales

BSH Home Appliances; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

BSH Home Appliances seeks a Showroom Manager to lead the flagship showroom, delivering premium customer experiences while driving brand advocacy and sales performance. You will build a high-performing team, shape a premium showroom culture and coordinate events, product launches and demonstrations to engage architects, designers and retail partners.

Join a premium environment where leadership, relationships and a passion for delivering memorable customer experiences are rewarded with

Qualifications

• Minimum 3 years experience in showroom management.
• Strong leadership and people development capabilities.
• Exceptional communication, presentation and relationship-building skills.
• Demonstrated sales focus with a results-driven mindset.
• Proven ability to engage and influence a wide range of stakeholders.
• Strong organisational and project management skills.
• Proficiency across Microsoft Office applications.

Responsibilities

• Lead & Inspire: Create a positive, high-performing showroom culture where team members feel empowered to succeed.
• Coach, mentor and develop your team to deliver exceptional customer experiences.
• Lead by example, fostering collaboration, engagement and operational excellence.
• Deliver Exceptional Customer Experiences: Guide customers through a consultative and educational purchasing journey.
• Build meaningful relationships with consumers, architects, designers, developers and retail partners.
• Create memorable showroom experiences that drive brand advocacy and sales outcomes.
• Identify opportunities to grow direct-to-consumer engagement and revenue.
• Bring the Showroom to Life: Ensure the showroom is always presented to the highest premium standard.
• Manage displays, merchandising, bookings, installations and day-to-day operations.
• Oversee product launches and create inspiring product showcases that capture attention and drive engagement.
• Create Unforgettable Events: Plan and host exclusive events, product launches, training sessions and cooking demonstrations.
• Collaborate with chefs, industry professionals and brand partners to create unique experiences.
• Develop an engaging events calendar that keeps customers and partners connected to our brands.
• Drive Business Performance: Monitor showroom results, customer insights and market trends to identify opportunities for growth.
• Manage CRM activities and ensure every customer enquiry receives outstanding follow-up.
• Use data and insights to continually improve customer experience, showroom performance and sales outcomes.

Skills

Showroom management

Leadership

Communication

Sales focus

Stakeholder engagement

Organisational skills

MS Office

Education

Certificate III in Commercial Cookery

Level 2 Food Safety Certificate

Food Safety Supervisor certification

First Aid qualification

Tools

Microsoft Office

Job description

BSH Home Appliances seeks a Showroom Manager to lead the flagship showroom, delivering premium customer experiences while driving brand advocacy and sales performance. You will build a high-performing team, shape a premium showroom culture and coordinate events, product launches and demonstrations to engage architects, designers and retail partners.

Join a premium environment where leadership, relationships and a passion for delivering memorable customer experiences are rewarded with