Premium Guest Assistant Manager

Bankstown Sports Club; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff meal allowance

Free parking

Employee rewards programs

Career development and progression

Ongoing leadership training

Supportive team environment

Diversity and inclusion

Community engagement

Job summary

Bankstown Sports Club is seeking a Premium Guest Assistant Manager to lead a high-performing team and deliver VIP experiences to members and guests. You’ll partner with Gaming, Operations, Marketing and Customer Service to drive premium service strategies, host exclusive events and nurture loyalty, ensuring every guest interaction exceeds expectations.

The role offers a dynamic, hospitality-driven environment with opportunities for leadership development and career progression within one of

Qualifications

• Proven experience in Premium Guest Relations, VIP Services, Hospitality or Gaming.
• Previous leadership or supervisory experience.
• Outstanding communication and interpersonal skills.
• A strong customer-first mindset with a passion for service excellence.
• The ability to influence, engage and build trust with a diverse range of stakeholders.
• Strong organisational and problem-solving skills.
• Knowledge of loyalty programs, member engagement and retention strategies.
• Current RSA, RCG and First Aid qualifications (or the ability to obtain).
• Flexibility to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead and support the Premium Guest Manager in delivering VIP service and member experiences.
• Drive retention and loyalty initiatives and grow patron engagement.
• Collaborate with Gaming, Operations, Marketing and Customer Service teams.
• Host VIP events and functions.
• Support development of the Premium Guest Host team.
• Build strong connections with Premium Guests.

Skills

VIP services

Premium guest relations

Leadership

Customer service

Communication

Stakeholder engagement

Event hosting

Problem solving

Team development

RSA/RCG/First Aid

Job description

About Us

Bankstown Sports is one of Australia's largest and most respected sports clubs, welcoming millions of visits each year and renowned for delivering exceptional hospitality, entertainment, dining and gaming experiences.

At the heart of our success is a commitment to creating memorable moments for our members, guests and community. With a strong focus on service excellence, innovation and community impact, we continue to invest in our people, facilities and customer experiences.

Our Premium Guest team plays a critical role in recognising and rewarding our most valued patrons, ensuring every interaction is personalised, memorable and exceeds expectations.

About the Role

As our Premium Guest Assistant Manager, you'll support the Premium Guest Manager in leading a high-performing team dedicated to delivering outstanding VIP service and member experiences.

This highly visible, customer-facing role combines leadership, relationship management and operational excellence. You'll build strong connections with Premium Guests, drive retention and loyalty initiatives, identify opportunities to grow patron engagement, and ensure every guest interaction exceeds expectations.

Working closely with Gaming, Operations, Marketing and Customer Service teams, you'll help execute premium service strategies, host VIP events and functions, and support the ongoing development of our Premium Guest Host team.

About You

You're a passionate hospitality, gaming or customer experience professional who genuinely enjoys building relationships and creating memorable guest experiences.

You'll bring:

• Proven experience in Premium Guest Relations, VIP Services, Hospitality or Gaming
• Previous leadership or supervisory experience
• Outstanding communication and interpersonal skills
• A strong customer-first mindset with a passion for service excellence
• The ability to influence, engage and build trust with a diverse range of stakeholders
• Strong organisational and problem-solving skills
• Knowledge of loyalty programs, member engagement and retention strategies
• Current RSA, RCG and First Aid qualifications (or the ability to obtain)
• Flexibility to work a rotating roster including evenings, weekends and public holidays

Most importantly, you'll be a positive team player with a "can-do" attitude who is driven to deliver exceptional experiences every day.

Why Work for Us?

At Bankstown Sports, we recognise that our people are at the heart of our success. That's why we invest in creating a supportive and rewarding workplace where you can thrive.

We offer:

• Generous daily staff meal allowance across our venues
• Free secure parking plus discounted car washes
• Employee rewards and recognition programs
• Career development and progression opportunities
• Ongoing training and leadership development
• A supportive and collaborative team environment
• The opportunity to work with one of Australia's leading club groups
• A values-driven culture focused on respect, integrity and excellence
• The chance to make a genuine impact on our members' and guests' experiences
• Employee benefits and wellbeing initiatives
• A workplace that celebrates diversity, inclusion and community