Premium Club Experience & Operations Specialist

Virgin Active; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free gym membership

Discounted personal training

Flexible work options

Paid parental leave

Development opportunities

Employee assistance program

Job summary

Virgin Active in Melbourne is looking for a hands-on team member to deliver outstanding member experiences across front-of-house, sales, café and club operations.

You’ll welcome members, handle enquiries, keep spaces spotless and safe, and contribute to a premium, brand-aligned environment. If you thrive in a fast-paced, guest-facing role and care about service, standards and teamwork, this is for you.

Responsibilities

• Welcome members and prospects with warmth, energy and genuine care, helping them find whatever they need.
• Deliver heartfelt service at every touchpoint, including classes, memberships and facilities, supporting bookings and payments.
• Create a flawless new-member onboarding so their first visit feels effortless.
• Handle feedback, concerns and complaints with confidence, empathy and professionalism.
• Support retention with a seamless break-up experience and re-engagement solutions where appropriate.
• Stay on top of admin to ensure smooth, accurate and efficient processes.
• Be a visible ambassador for our brand values, culture and standards.
• Ensure studios are sparkling by cleaning equipment to the highest standard.
• Prepare and clean member equipment in pre-game areas in line with premium experience.
• Maintain spotless changerooms and bathrooms and present spaces.
• Ensure all club areas are safe, clean and presentation-perfect, including aquatics where relevant.
• Identify, report and follow up on maintenance issues or faults that require technical fixes.
• Prepare and serve coffee and café items, deliver high-quality products, and manage café stock and cleanliness.
• Balance speed, quality and connection to always surprise and delight.
• Support menu execution and brand compliance across all café touchpoints.
• Be a visible ambassador for our culture, values and premium member experience.
• Help members across reception or post-workout needs to enhance their visit.

Job description

Virgin Active in Melbourne is looking for a hands-on team member to deliver outstanding member experiences across front-of-house, sales, café and club operations.

You’ll welcome members, handle enquiries, keep spaces spotless and safe, and contribute to a premium, brand-aligned environment. If you thrive in a fast-paced, guest-facing role and care about service, standards and teamwork, this is for you.