Premium Care & Key Accounts CX Specialist

Veolia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Close-knit team environment

Interdepartment collaboration

Monthly culture days

Free on-site parking

Job summary

Veolia in Keysborough, VIC is seeking a Premium Care Consultant to be the primary point of contact for Premium and National Key Account Customers. You will deliver exceptional service via voice and written communication, leveraging waste collection industry expertise and strong customer service skills.

The role requires 3–5 years in customer service, with proficiency in Salesforce and SAP, and a commitment to First Contact resolutions.

Qualifications

• 3–5 years' experience in customer service, preferably in a contact center environment

Responsibilities

• Manage incoming tier 1 customer enquiries from Premium Care and National Key Accounts
• Deliver a First Contact resolution experience for customer inquiries
• Build and maintain strong relationships with internal and external stakeholders
• Manage personal and team cases within specified SLAs
• Contribute to process improvements and business enhancement initiatives

Skills

Customer service

Tools

Salesforce

SAP

Job description

Veolia in Keysborough, VIC is seeking a Premium Care Consultant to be the primary point of contact for Premium and National Key Account Customers. You will deliver exceptional service via voice and written communication, leveraging waste collection industry expertise and strong customer service skills.

The role requires 3–5 years in customer service, with proficiency in Salesforce and SAP, and a commitment to First Contact resolutions.