Premium & Key Accounts CX Champion

Veolia Environmental Services; Melbourne; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

Monthly culture days

Career development opportunities

Zusammenfassung

Veolia Environmental Services in Keysborough, VIC, is seeking a Premium Care Consultant to be the primary contact for Premium and National Key Account customers, delivering high-value service via voice and written channels.

You'll bring 3–5 years in customer service, strong CRM skills with Salesforce and SAP, and excellent written and verbal communication, aiming for first contact resolution and strong stakeholder relationships.

Qualifikationen

• Minimum 3-5 years' experience in customer service, preferably in a contact center environment.
• Proven proficiency with CRM systems, particularly Salesforce and SAP.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.

Aufgaben

• Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts.
• Delivering a First Contact resolution experience for customer inquiries.
• Building and maintaining strong relationships with internal and external stakeholders.
• Managing personal and team cases within specified SLAs.
• Contributing to process improvements and business enhancement initiatives.

Kenntnisse

Customer service

CRM Salesforce

CRM SAP

Written and verbal communication

Problem-solving

Tools

Salesforce

SAP

Jobbeschreibung

Veolia Environmental Services in Keysborough, VIC, is seeking a Premium Care Consultant to be the primary contact for Premium and National Key Account customers, delivering high-value service via voice and written channels.

You'll bring 3–5 years in customer service, strong CRM skills with Salesforce and SAP, and excellent written and verbal communication, aiming for first contact resolution and strong stakeholder relationships.