Premier Client Care Specialist (12-Month Contract)

FedEx Australia; Sydney; On-site; AUD 52,000 - 64,000; Full time

Job summary

FedEx Australia is seeking a customer service professional to deliver exceptional service to Premier clients, resolving inquiries and issues promptly. The role focuses on building strong relationships and collaborating with internal teams to drive satisfaction and loyalty.

A 12-month fixed-term contract applies, with opportunities to contribute to strategies that enhance customer retention. Minimum education is secondary level, with 2+ years in customer service; senior level requires 3+ years.

Qualifications

• Secondary education or equivalent.
• At least two (2) years of relevant work experience in customer service.
• For Associate level, prior experience is not required. For Senior level, at least three (3) years of relevant work experience is required.

Responsibilities

• Provide exceptional customer service via phone and/or online channels; address inquiries and resolve issues promptly.
• Build and maintain positive relationships with Premier customers, fostering loyalty.
• Communicate and collaborate with internal and external stakeholders for seamless issue resolution.
• Partner with management to develop and implement strategies for improving customer satisfaction and retention.
• Perform other duties as assigned.

Skills

Customer service

Communication

Relationship building

Stakeholder management

Education

Secondary education

Equivalent qualification

Job description

FedEx Australia is seeking a customer service professional to deliver exceptional service to Premier clients, resolving inquiries and issues promptly. The role focuses on building strong relationships and collaborating with internal teams to drive satisfaction and loyalty.

A 12-month fixed-term contract applies, with opportunities to contribute to strategies that enhance customer retention. Minimum education is secondary level, with 2+ years in customer service; senior level requires 3+ years.