Precision Agriculture Technical Support Specialist (Phone Support)

PSSAG; Toowoomba Regional; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development

Team serving Australian farmers

Competitive salary

Career growth

Job summary

PSS Ag is a specialist agricultural technology business providing precision farming solutions to farmers and contractors across Australia. We seek a Precision Agriculture Technical Support Specialist to be the first line of phone and remote support for growers, agronomists and operators, handling software, hardware and cloud issues.

Join a team that values clear communication, rapid problem solving, and ongoing learning while supporting customers through installation, setup, and ongoing

Qualifications

• Experience in phone support, helpdesk or customer service.
• Familiarity with precision agriculture tech (GPS guidance, telemetry).
• Ability to diagnose issues and explain technical concepts clearly.

Responsibilities

• Answer calls to diagnose and troubleshoot hardware, displays, GPS/GNSS, and software.
• Track interactions in CRM/ticketing and manage tickets.
• Escalate complex cases to field service or software teams.
• Assist with initial software setup, cloud sync, data transfer, and account maintenance.
• Stay updated on firmware and software features.

Skills

Multi-software navigation

Clear communication

Critical thinking

CRM software

Agriculture familiarity

Tools

Microsoft Office

Google Workspace

CRM software

Remote diagnostic tools

Job description

Precision Agriculture Technical Support Specialist (Phone Support)

PSS Ag is a specialist agricultural technology business helping farmers and contractors get more from their planting, seeding and precision agriculture equipment.

We are seeking a tech-savvy and customer-focused Precision Agriculture Technical Support Specialist to join our team. In this role, you will be the first line of phone and remote technical support for growers, agronomists, and equipment operators using our precision farming hardware and software solutions.

Key responsibilities

Answer incoming calls from customers and field staff to diagnose, troubleshoot, and resolve issues related to precision ag hardware, displays, GPS/GNSS guidance systems, and farm management software

Seamlessly switch between different software platforms, cloud applications, diagnostic tools, and ticketing databases to track customer interactions and resolve technical issues efficiently

Translate technical terminology into practical, easy-to-understand instructions for users with varying levels of technology experience

Document all support interactions in detail using CRM/ticketing system and follow up on open support tickets

Escalate complex cases to field service specialists or software engineering teams when necessary

Assist operators with initial software setup, cloud sync calibration, data transfer, and account maintenance over the phone or via remote desktop tools

Stay current on product updates, firmware releases, and new software features across the precision ag tech suite

About you

Comfort and proficiency with navigating multiple computer software programs, operating systems, mobile apps, and web dashboards simultaneously

Excellent verbal and written communication skills with a calm, patient, and empathetic phone manner

Strong critical thinking and logical troubleshooting ability under pressure, especially during busy planting and harvest seasons

Proficient with Microsoft Office / Google Workspace, CRM/ticketing software, and remote diagnostic tools

High dedication to resolving customer issues quickly to minimize operational downtime in the field

Prior experience in phone support, helpdesk, or customer service role (preferred)

Background or familiarity with agriculture, farm operations, display monitors, or precision agriculture technology such as GPS guidance, telemetry, or variable rate control (preferred)

Why Join PSS Ag?

• Work with leading precision agriculture technology.
• Ongoing training and professional development.
• Be part of a team that works directly with farmers and contractors across Australia.
• Competitive salary based on experience
• At PSS Ag, we work hard, train well, and challenge each other to continuously improve. If you want a career, not just a job, we are the company for you!