Precision Agriculture Tech Support — Grower-Focused Advisor

PSSAG; Toowoomba Regional; Remote; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Training & development

Team serving Australian farmers

Competitive salary

Career growth

Zusammenfassung

PSS Ag is a specialist agricultural technology business providing precision farming solutions to farmers and contractors across Australia. We seek a Precision Agriculture Technical Support Specialist to be the first line of phone and remote support for growers, agronomists and operators, handling software, hardware and cloud issues.

Join a team that values clear communication, rapid problem solving, and ongoing learning while supporting customers through installation, setup, and ongoing

Qualifikationen

• Experience in phone support, helpdesk or customer service.
• Familiarity with precision agriculture tech (GPS guidance, telemetry).
• Ability to diagnose issues and explain technical concepts clearly.

Aufgaben

• Answer calls to diagnose and troubleshoot hardware, displays, GPS/GNSS, and software.
• Track interactions in CRM/ticketing and manage tickets.
• Escalate complex cases to field service or software teams.
• Assist with initial software setup, cloud sync, data transfer, and account maintenance.
• Stay updated on firmware and software features.

Kenntnisse

Multi-software navigation

Clear communication

Critical thinking

CRM software

Agriculture familiarity

Tools

Microsoft Office

Google Workspace

CRM software

Remote diagnostic tools

Jobbeschreibung

PSS Ag is a specialist agricultural technology business providing precision farming solutions to farmers and contractors across Australia. We seek a Precision Agriculture Technical Support Specialist to be the first line of phone and remote support for growers, agronomists and operators, handling software, hardware and cloud issues.

Join a team that values clear communication, rapid problem solving, and ongoing learning while supporting customers through installation, setup, and ongoing