Precinct Officer, Walsh Bay

Everi Pty; Sydney; Remote; AUD 117,000 - 129,000; Full time

Job summary

Create NSW, a division of the NSW Government, seeks a Precinct Officer to support Walsh Bay Arts Precinct operations, events and activations. You will coordinate shared spaces, manage bookings, liaise with tenants and service providers, and help deliver high‑quality visitor experiences in a busy waterfront setting.

This role requires strong organisation, practical problem-solving and the ability to work across teams, with a focus on safety, compliance and stakeholder communication in a dynamic

Qualifications

• Experience in venue operations, precinct management, events, facilities management or a related field.
• Demonstrated experience developing, implementing and improving operational processes and systems that enhance efficiency, compliance and service delivery.
• Proven ability to manage multiple projects, events and prioritites concurrently, while meeting deadlines.
• Strong problem-solving and critical-thinking skills with the ability to assess complex issues and develop practical solutions.
• Excellent stakeholder engagement skills, with the ability to build relationships with cultural organisations, contractors, government agencies, partners and executives.
• Excellent written and verbal communication skills, with experience preparing reports, briefings and operational documentation.
• Demonstrated ability to work independently, exercise sound judgement and escalate when needed.
• Experience balancing operational, commercial and stakeholder considerations to support informed decision-making.
• Understanding of workplace health and safety requirements, risk management principles and governance frameworks.
• Strong administrative and organisational skills with attention to detail and experience using management systems.
• Genuine interest in arts, culture, placemaking and creating high-quality visitor experiences.

Responsibilities

• Support the operational management of Walsh Bay Arts Precinct and its shared facilities, ensuring a safe, welcoming and efficiently managed environment.
• Coordinate delivery of precinct events and activations, including planning, logistics, inductions, site access, contractor management and on-the-day operations.
• Act as a key point of contact for tenants, hirers, contractors and service providers, fostering positive relationships and effective communication.
• Support venue hire and activation activities, including enquiries, bookings, site inspections, documentation and stakeholder coordination.
• Coordinate precinct services and operational requirements including loading dock access, signage, maintenance requests and shared space management.
• Monitor and support compliance with work health and safety requirements, operational procedures, event plans and relevant regulatory obligations.
• Maintain accurate operational records, schedules, reporting and financial documentation using relevant business systems.
• Prepare correspondence, reports, briefing notes and operational updates for internal and external stakeholders.
• Contribute to initiatives that enhance precinct operations, visitor experience, placemaking and public activation outcomes.

Skills

Venue operations

Stakeholder engagement

Project management

Health and safety

Job description

Job Description

Walsh Bay Arts Precinct is a globally significant waterfront destination that brings together leading performing arts companies, artists, audiences, visitors and communities in the heart of Sydney. Home to some of NSW's most important cultural organisations, the precinct is a dynamic environment where arts, culture, public space and placemaking intersect every day.

Create NSW is seeking a highly organised and proactive Precinct Officer to support the operational management and activation of the precinct. This is an exciting opportunity to work across events, venue operations, stakeholder engagement and public domain activation while helping deliver exceptional experiences for tenants, hirers, visitors and audiences. If you enjoy working in a fast-paced environment, thrive on solving problems and want to contribute to the success of one of NSW's most important cultural assets, we'd love to hear from you.

About the role

Reporting to the Associate Director, Walsh Bay Precinct, you will play a critical role in supporting the day-to-day operation of the precinct and the delivery of a diverse calendar of events, activations and cultural programming. You will coordinate operational activities across shared spaces, support precinct-wide event delivery, maintain strong relationships with tenants and service providers, and contribute to the continuous improvement of visitor and stakeholder experiences.

This is a varied and hands-on role requiring strong organisational capability, sound judgement and a willingness to work both strategically and operationally.

What you'll be doing

• Support the operational management of Walsh Bay Arts Precinct and its shared facilities, ensuring a safe, welcoming and efficiently managed environment.
• Coordinate the delivery of precinct events and activations, including planning, logistics, inductions, site access, contractor management and on-the-day operations.
• Act as a key point of contact for tenants, hirers, contractors and service providers, fostering positive relationships and facilitating effective communication.
• Support venue hire and activation activities, including enquiries, bookings, site inspections, documentation and stakeholder coordination.
• Coordinate precinct services and operational requirements including loading dock access, signage, maintenance requests and shared space management.
• Monitor and support compliance with work health and safety requirements, operational procedures, event plans and relevant regulatory obligations.
• Maintain accurate operational records, schedules, reporting and financial documentation using relevant business systems.
• Prepare correspondence, reports, briefing notes and operational updates for internal and external stakeholders.
• Contribute to initiatives that enhance precinct operations, visitor experience, placemaking and public activation outcomes.

About the Employer

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
• Drive visitation through events, campaigns and visitor experience development
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

About the Candidate

You are a highly organised, proactive and solutions-focused professional who thrives in complex operational environments. You enjoy taking a big-picture view while maintaining attention to detail, and have a proven ability to identify challenges, develop practical solutions and deliver outcomes. Comfortable working autonomously, you build strong relationships across diverse stakeholder groups and confidently navigate competing priorities in a dynamic environment.

• Experience in venue operations, precinct management, events, facilities management or a related field, ideally within arts, cultural, visitor economy or public-facing environments.
• Demonstrated experience developing, implementing and improving operational processes, systems and frameworks that enhance efficiency, compliance and service delivery.
• Proven ability to manage multiple projects, events and operational priorities concurrently, while maintaining high standards and meeting deadlines.
• Strong problem-solving and critical-thinking skills, with the ability to assess complex issues, take a strategic view and develop practical, outcome-focused solutions.
• Excellent stakeholder engagement skills, including the ability to build productive relationships and communicate effectively with cultural organisations, contractors, government agencies, commercial partners, community stakeholders and senior executives.
• Highly developed written and verbal communication skills, with experience preparing reports, briefings, business cases, operational documentation and correspondence for a range of audiences.
• A demonstrated ability to work independently, exercise sound judgement and take ownership of outcomes while knowing when to elevate issues or seek input.
• Experience balancing operational, commercial and stakeholder considerations to support informed decision-making and successful project delivery.
• An understanding of workplace health and safety requirements, risk management principles and operational governance frameworks.
• Strong administrative and organisational skills, with exceptional attention to detail and confidence using business, project and event management systems.
• A genuine interest in arts, culture, placemaking and creating high-quality visitor, customer and stakeholder experiences.

Work Environment

• 116981-129492 per year
• Contract
• Full time
• NEW
• Precinct Officer, Walsh Bay
• Join Create NSW, a division of the Department of Creative Industries, Tourism, Hospitality and Sport
• Clerk Grade 7/8 with a salary range of $116,981 - $129,492 per annum plus superannuation
• Temporary role (up to 30 June 2027) based in The Rocks, NSW

About Create NSW

Create NSW supports the people, places, communities, and creative work that shape the cultural life of NSW. Through investment, programs and partnerships, we help make creativity visible, valued and part of everyday life. Our work is guided by the NSW Government's Creative Communities policy and a commitment to a vibrant, inclusive and future-focused sector.