Practice Manager: Lead a Growing Vet Clinic

Greencross Vets; Willoughby; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CPD & leadership development

LinkedIn Learning & VetWebinars

Career progression across national vet

Pet benefits & discounts

EAP (Employee Assistance Program)

Fitness Passport

Pounce discounts

Job summary

Greencross Vets Chatswood is seeking a hands-on Practice Manager to lead a busy veterinary clinic in Sydney’s northern suburbs. You’ll guide veterinarians, nurses, and reception, nurture a positive culture, and drive operational excellence across rostering, recruitment, and performance management.

The role emphasizes exceptional client and patient experiences, strong leadership, and collaboration with the Veterinary Director and regional leadership to shape future growth.

Qualifications

• Has previous Practice Manager, Head Veterinary Nurse, team leader, or leadership experience
• Is passionate about developing people and helping teams thrive
• Loves coaching, mentoring, and building capability in others
• Understands what exceptional customer and patient experiences look like
• Has strong leadership, communication, and relationship-building skills
• Is confident managing teams and creating positive workplace cultures
• Demonstrates excellent organisational and time-management abilities
• Is commercially minded and understands operational performance drivers
• Thrives in a fast-paced environment
• Leads with positivity, accountability, empathy, and professionalism
• Veterinary industry experience is highly regarded; however, we are also open to leaders from industries such as dental, medical, allied health, retail, or other customer-focused environments who can bring strong people leadership and service excellence to the role

Responsibilities

• Leading, mentoring, and supporting veterinary nurses, reception team members, and support staff
• Nurturing a positive, engaged, and high-performing clinic culture
• Coaching and developing team members to build capability and confidence
• Managing rostering, workforce planning, and team development
• Supporting recruitment, onboarding, and performance management
• Working closely with the Veterinary Director to support clinic success
• Monitoring clinic performance and identifying opportunities for growth and improvement

Job description

Greencross Vets Chatswood is seeking a hands-on Practice Manager to lead a busy veterinary clinic in Sydney’s northern suburbs. You’ll guide veterinarians, nurses, and reception, nurture a positive culture, and drive operational excellence across rostering, recruitment, and performance management.

The role emphasizes exceptional client and patient experiences, strong leadership, and collaboration with the Veterinary Director and regional leadership to shape future growth.