Veterinary Practice Manager - Lead Culture & Growth

SmartRecruiters, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CPD & leadership development

Employee Assistance Program (EAP)

Pet benefits & discounts

Job summary

Greencross Vets Chatswood is seeking an experienced Practice Manager to lead our busy clinic and drive operational excellence. You will manage a high-performing team, support exceptional patient care, and partner with the Veterinary Director to shape clinic success.

This role balances people leadership, client experience, team development, and business operations in a supportive, well-established hospital within a modern, Petbarn-adjacent setting in Chatswood.

Qualifications

• Experience in veterinary leadership roles such as Practice Manager or Head Veterinary Nurse.
• Strong leadership, coaching and people-management skills.
• Experience working in the veterinary industry is highly preferred.
• Certificate IV in Veterinary Nursing or equivalent is highly regarded.

Responsibilities

• Lead, mentor and support veterinary nurses, receptionists and support staff.
• Drive a positive, engaged and high-performing clinic culture.
• Manage rostering, workforce planning and team development.
• Support recruitment, onboarding and performance management.
• Work with the Veterinary Director to support clinic success and growth.
• Monitor clinic performance and identify opportunities for improvement.
• Support workflow management and operational efficiency.
• Manage stock, supplier relationships and general clinic administration.
• Ensure exceptional client service standards are maintained.
• Support compliance, WHS and operational processes.
• Handle client feedback professionally and constructively.
• Contribute to strategic planning and continuous improvement initiatives.

Skills

Leadership

People management

Communication

Organisation

Commercial awareness

Education

Certificate IV in Veterinary Nursing

Job description

Greencross Vets Chatswood is seeking an experienced Practice Manager to lead our busy clinic and drive operational excellence. You will manage a high-performing team, support exceptional patient care, and partner with the Veterinary Director to shape clinic success.

This role balances people leadership, client experience, team development, and business operations in a supportive, well-established hospital within a modern, Petbarn-adjacent setting in Chatswood.