Practice Manager - Greencross Vets Chatswood

SmartRecruiters, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CPD & leadership development

Employee Assistance Program (EAP)

Pet benefits & discounts

Job summary

Greencross Vets Chatswood is seeking an experienced Practice Manager to lead our busy clinic and drive operational excellence. You will manage a high-performing team, support exceptional patient care, and partner with the Veterinary Director to shape clinic success.

This role balances people leadership, client experience, team development, and business operations in a supportive, well-established hospital within a modern, Petbarn-adjacent setting in Chatswood.

Qualifications

• Experience in veterinary leadership roles such as Practice Manager or Head Veterinary Nurse.
• Strong leadership, coaching and people-management skills.
• Experience working in the veterinary industry is highly preferred.
• Certificate IV in Veterinary Nursing or equivalent is highly regarded.

Responsibilities

• Lead, mentor and support veterinary nurses, receptionists and support staff.
• Drive a positive, engaged and high-performing clinic culture.
• Manage rostering, workforce planning and team development.
• Support recruitment, onboarding and performance management.
• Work with the Veterinary Director to support clinic success and growth.
• Monitor clinic performance and identify opportunities for improvement.
• Support workflow management and operational efficiency.
• Manage stock, supplier relationships and general clinic administration.
• Ensure exceptional client service standards are maintained.
• Support compliance, WHS and operational processes.
• Handle client feedback professionally and constructively.
• Contribute to strategic planning and continuous improvement initiatives.

Skills

Leadership

People management

Communication

Organisation

Commercial awareness

Education

Certificate IV in Veterinary Nursing

Job description

Practice Manager - Greencross Vets Chatswood

• Part-time

Practice Manager (Full-Time) | Greencross Vets Chatswood | Sydney, NSW

Lead the Team. Drive the Culture. Make a Real Impact.

Are you an experienced veterinary leader looking for an opportunity to guide a high-performing team, support exceptional patient care, and help shape the future of a thriving clinic?

Greencross Vets Chatswood is seeking a passionate and capable Practice Manager to lead our team and drive operational excellence within our busy and well-established clinic.

This is an exciting opportunity for an experienced Practice Manager, Head Veterinary Nurse, or veterinary industry leader who enjoys balancing people leadership, client experience, team development, and business operations.

Why You'll Love Working at Chatswood

Greencross Chatswood is a modern, well-equipped clinic conveniently co-located within Petbarn, creating a seamless one-stop pet care experience for clients and strong cross-referral opportunities.

The clinic is equipped with:

• Dedicated surgery suite
• In-house laboratory
• Separate dog and cat consult rooms and wards
• Modern treatment and hospital facilities

Located in the heart of Chatswood, you'll enjoy easy access to public transport, nearby parking, excellent cafés, restaurants, and major shopping precincts.

This is a clinic with an established client base, experienced team members, and strong opportunities for growth and development.

About the Role

As Practice Manager, you'll play a key leadership role in the success of the clinic, supporting both the team and business operations while ensuring exceptional care for patients and clients.

You'll work closely with the Veterinary Director and regional leadership team to create a positive culture, support staff development, and drive clinic performance.

This is a full-time position (38 hours per week) and we can offer flexibility in how those hours are worked:

• Five shorter shifts per week, or

To maintain visibility with the entire team and provide leadership across all areas of the business, the successful candidate will be required to work at least one Saturday per month.

Your responsibilities will include:

• Leading, mentoring, and supporting veterinary nurses, receptionists, and support staff
• Driving a positive, engaged, and high-performing clinic culture
• Managing rostering, workforce planning, and team development
• Supporting recruitment, onboarding, and performance management
• Working closely with the Veterinary Director to support clinic success
• Monitoring clinic performance and identifying opportunities for growth and improvement
• Supporting workflow management and operational efficiency
• Managing stock control, supplier relationships, and general clinic administration
• Ensuring exceptional client service standards are maintained
• Supporting compliance, workplace health and safety, and operational processes
• Handling client feedback and resolving issues professionally and constructively
• Contributing to strategic planning and continuous improvement initiatives

About You

We're looking for someone who:

• Has previous Practice Manager, Head Veterinary Nurse, or veterinary leadership experience
• Has experience working within the veterinary industry
• Holds a Certificate IV in Veterinary Nursing or equivalent qualification (highly regarded)
• Has strong leadership, coaching, and people management skills
• Is confident managing teams and driving positive culture
• Demonstrates excellent communication and relationship-building abilities
• Has strong organisational and time-management skills
• Is commercially minded and understands clinic performance drivers
• Thrives in a fast-paced environment
• Leads with positivity, accountability, and professionalism

Most importantly, you're someone who enjoys helping people succeed and creating an environment where both clients and team members feel supported.

Why Join Greencross?

As part of Australia's leading veterinary care network, you'll have access to outstanding benefits and development opportunities, including:

• Ongoing CPD and leadership development opportunities
• LinkedIn Learning, VetWebinars, and the Annual Greencross Clinical & Leadership Conference
• Career progression opportunities across a national veterinary network
• Strong support from clinic, regional, and national leadership teams
• Access to a broad community of veterinary professionals
• Fitness Passport
• Employee Assistance Program (EAP)
• Pounce discounts across retail, travel, groceries, fuel, and entertainment
• Generous team member pet benefits, including:
  • 50% off Royal Canin food
  • 25% off Petbarn retail products and grooming
  • 20% off Puppy Pre-School
  • 50% off products and services at Greencross clinics and specialist & emergency hospitals
  • Medications at cost price + GST

Why Live & Work in Chatswood?

Chatswood offers the best of Sydney living, combining convenience, lifestyle, and connectivity.

• Excellent public transport and Metro connections
• Major retail and entertainment precincts
• Nearby parks and recreational spaces
• Easy access to Sydney CBD and the Northern Beaches
• A diverse and thriving local community

Whether you're advancing your veterinary leadership career or looking for a clinic where you can make a genuine impact, Chatswood offers an outstanding place to do both.