Practice Manager - Greencross Vets Baldivis

Greencross Vets; Baldivis; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career progression

Leadership training

Staff discounts

Fitness Passport

EAP

Mental health support

Annual conference

Job summary

Greencross Baldivis is seeking an experienced Practice Manager to lead the clinic operations and support the Veterinary Director in shaping the future of the practice. The role focuses on building a strong team, delivering gold-standard client care, and driving strategic growth within a collaborative, supportive environment.

You will oversee nursing and reception teams, rostering, recruitment, and day-to-day operations, ensuring exceptional patient care while fostering a positive workplace

Qualifications

• Experience leading veterinary teams in a clinic setting.
• Strong knowledge of clinic operations and client service standards.
• Certificate IV in Veterinary Nursing is highly regarded.

Responsibilities

• Lead and mentor nursing and reception teams.
• Drive clinic culture and patient care standards.
• Oversee rostering, recruitment and onboarding.
• Manage operations, inventory, and compliance.
• Collaborate with Veterinary Director on growth initiatives.

Skills

Leadership

People management

Staff development

Operational management

Education

Certificate IV in Veterinary Nursing

Job description

Lead with Purpose. Support Great People. Help Shape the Future.

Greencross Baldivis is looking for an experienced and people-focused Practice Manager to join our team and help lead the next exciting chapter of our clinic.

This is a unique opportunity to join a genuinely supportive, high-performing veterinary team while partnering with our new Veterinary Director, commencing at the start of 2027, to shape the future of Greencross Baldivis together.

Due to the specialised nature of the role, we're seeking someone with veterinary industry experience who understands the unique challenges and rewards of veterinary practice. Whether you've previously worked as a Practice Manager, Head Nurse, Senior Veterinary Nurse, or in another veterinary leadership position, you'll bring a strong understanding of clinic operations, team dynamics, and client care within a veterinary environment.

Why People Stay

Baldivis runs on trust, respect, and teamwork.

• No ego culture and no unnecessary hierarchy
• A team where asking for help is encouraged and supported
• Strong relationships built on trust and mutual respect
• Mentorship and development built into everyday practice
• Highly skilled veterinarians and nurses who work collaboratively
• A genuinely supportive environment where people enjoy coming to work
• Strong focus on patient advocacy and gold-standard care

This is a clinic where everyone's contribution matters and where leaders work alongside their teams.

A Fantastic Time to Join

We're currently operating Monday to Thursday, providing an excellent opportunity for the incoming Practice Manager to support the continued growth and development of the clinic alongside our new Veterinary Director joining early 2027.

This role offers the chance to influence clinic culture, team engagement, operational excellence, and strategic growth from the ground up.

About the Role

As Practice Manager, you'll play a key leadership role in supporting the clinic team while ensuring the smooth and successful day-to-day operation of the practice.

Working closely with the Veterinary Director and regional leadership team, you'll be responsible for creating a positive team environment while driving operational performance and client experience.

Your responsibilities will include:

• Leading, mentoring, and supporting the veterinary nursing and reception teams
• Building and maintaining a positive, engaged clinic culture
• Managing clinic operations, workflow, and administration
• Supporting rostering, workforce planning, recruitment, and onboarding
• Monitoring clinic performance and key business metrics
• Supporting the professional development of team members
• Ensuring outstanding client service and patient care standards
• Managing stock control, inventory, and clinic resources
• Maintaining compliance and operational standards
• Supporting local marketing and community engagement initiatives
• Working closely with the Veterinary Director to drive clinic growth and success
• Identifying opportunities for continuous improvement across the clinic

This is a leadership-focused role with the opportunity to have a genuine influence on the clinic's future direction.

The Work You'll Support

Our caseload is varied and often complex, ranging from preventative healthcare through to medical workups, surgery, emergency presentations, and ongoing case management.

We believe in gold-standard medicine, continuity of care, and taking the time to do things properly. Our team values collaboration, thoughtful decision-making, and delivering the highest standard of care possible for every patient.

Tools That Match Our Standards

Our team is supported by excellent facilities and equipment, including:

• Digital radiography
• In-house pathology
• High-quality ultrasound
• Modern surgical equipment including cautery
• Advanced anaesthetic monitoring equipment
• Strong clinical protocols and patient care standards

Within the team, you'll find extensive experience and interests across emergency medicine, internal medicine, soft tissue surgery, advanced diagnostics, and anaesthesia.

The WA Greencross Network

One of the benefits of joining Greencross in Western Australia is the strong connection across clinics.

Teams collaborate regularly, share knowledge, and support one another whenever needed. You'll become part of a broader network of experienced veterinary leaders, nurses, and veterinarians who genuinely enjoy helping each other succeed.

Competitive Remuneration

We recognise the value experienced leaders bring to a clinic.

We offer competitive remuneration based on your leadership experience, management capability, and contribution to the ongoing success of the clinic. We're happy to have open conversations to ensure your package reflects the value you'll bring to the team.

About You

We're looking for someone who:

• Has previous Practice Management, Head Nurse, Senior Veterinary Nurse, or veterinary leadership experience
• Has a strong background working within the veterinary industry
• Holds a Certificate IV in Veterinary Nursing (highly regarded)
• Demonstrates excellent leadership, coaching, and mentoring skills
• Has experience managing teams, workflows, and operational performance
• Has strong knowledge of veterinary clinic operations and client service standards
• Is confident supporting rostering, recruitment, team development, and business performance
• Leads with positivity, empathy, accountability, and professionalism
• Is proactive, reliable, and solutions-focused
• Thrives in a collaborative team environment
• Has strong organisational and communication skills
• Is passionate about building positive workplace cultures and supporting exceptional patient care

Most importantly, you're someone who understands veterinary practice, genuinely enjoys supporting veterinary professionals, and wants to help create a clinic where both people and pets thrive.

Why Baldivis?

Baldivis offers all the benefits of south-of-Perth living without the stress of inner-city commuting.

• Easy freeway access and convenient commuting
• Close proximity to Rockingham and Warnbro beaches
• Fantastic local cafés, restaurants, and amenities
• Family-friendly neighbourhoods and growing communities
• Beautiful parks and outdoor recreation spaces
• Loyal, community-focused clients
• Plenty of opportunities to enjoy WA's renowned coastal lifestyle

It's the perfect place to build a fulfilling leadership career while maintaining an excellent work-life balance.

Why Greencross?

As part of one of Australia's leading veterinary networks, you'll have access to a wide range of benefits and professional development opportunities, including:

• Ongoing professional development and leadership training
• Annual Greencross Clinical & Leadership Conference
• Career progression across a national network of clinics and hospitals
• Access to a broad community of veterinary professionals and leaders
• Staff discounts on veterinary services and products, including Royal Canin
• Access to Fitness Passport
• Access to Pounce employee discounts across travel, retail, fuel, entertainment, and more
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing support services
• Strong regional and national leadership support
• A genuine commitment to work-life balance