Practice Manager

Genea; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Learning & development

Career growth opportunities

Job summary

Genea is seeking an experienced Practice Manager to lead the day-to-day operations of a busy fertility and gynaecology practice. You will drive excellence in patient care, staff performance and financial reporting within a high-volume clinical environment.

Join a respected team and shape scalable operational systems, policies and workflows that support growth while delivering outstanding patient experiences in a values-driven setting.

Qualifications

• Previous experience as a Practice Manager within a specialist medical practice.
• Experience managing a high-volume, busy healthcare environment.
• Proven ability to work independently with minimal supervision.
• Experience developing, implementing and maintaining operational policies, procedures and practice protocols.
• Strong understanding of medical administration, patient scheduling and practice workflow optimisation.
• Experience leading, coaching and managing multidisciplinary teams.

Responsibilities

• Oversee the daily operations of a busy specialist practice.
• Lead and support administrative and clinical support teams.
• Develop, implement and continually improve practice policies, procedures and workflows.
• Manage patient flow, appointment scheduling and capacity planning.
• Ensure an exceptional patient experience throughout the fertility and gynaecological care journey.
• Monitor and improve operational efficiency and productivity.
• Manage staff recruitment, onboarding, training and performance.
• Oversee billing, Medicare processing, private health fund administration and financial reporting.
• Maintain compliance with healthcare legislation, accreditation standards and privacy requirements.
• Liaise with external providers, hospitals, laboratories and key stakeholders.
• Identify opportunities for practice growth and operational improvement.
• Support change management initiatives as patient volumes and service offerings evolve.

Skills

Practice management

Healthcare administration

People leadership

Policy development

Billing/Medicare

Stakeholder management

Training & onboarding

Tools

Practice management software

Job description

We are a respected and growing Private Practice providing high-quality fertility, reproductive health and gynaecology services to patients across Australia.

Our team is committed to delivering exceptional patient care through a compassionate, patient-centred approach, supported by leading clinical expertise and innovative treatment pathways. We work collaboratively to create positive experiences for patients navigating some of life's most important and emotional healthcare journeys.

As our practice continues to grow, we are seeking passionate professionals who are committed to excellence, continuous improvement and making a meaningful difference in the lives of our patients. Joining our team offers the opportunity to work alongside highly regarded specialists and healthcare professionals in a supportive, values-driven environment where patient care remains at the heart of everything we do.

We are seeking an experienced, proactive and highly organised Practice Manager who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experiences while driving operational excellence

We are seeking an experienced and highly capable Practice Manager to lead the day-to-day operations of a busy and growing Fertility and Gynaecology practice.

This is an exciting opportunity for a proactive healthcare professional who can confidently manage a high-volume specialist practice while establishing and refining operational systems, policies, and procedures to support continued growth.

Working closely with the Specialist and clinical team, you will take ownership of practice operations, patient experience, workforce management, compliance, and business performance. You will be instrumental in creating scalable processes that ensure exceptional patient care while maintaining an efficient and commercially successful practice.

Key Responsibilities

• Oversee the daily operations of a busy specialist practice.
• Lead and support administrative and clinical support teams.
• Develop, implement and continually improve practice policies, procedures and workflows.
• Manage patient flow, appointment scheduling and capacity planning.
• Ensure an exceptional patient experience throughout the fertility and gynaecological care journey.
• Monitor and improve operational efficiency and productivity.
• Manage staff recruitment, onboarding, training and performance.
• Oversee billing, Medicare processing, private health fund administration and financial reporting.
• Maintain compliance with healthcare legislation, accreditation standards and privacy requirements.
• Liaise with external providers, hospitals, laboratories and key stakeholders.
• Identify opportunities for practice growth and operational improvement.
• Support change management initiatives as patient volumes and service offerings evolve.

What We're Looking For

The successful candidate will be a confident leader who is equally comfortable managing day-to-day operational demands and strategically building the systems, processes and structure required for an evolving specialist practice.

You will be resilient, adaptable and solutions-focused, with a genuine commitment to delivering outstanding patient care and supporting a high-performing team.

Applications will only be considered from candidates who meet the following criteria:

• Previous experience as a Practice Manager within a specialist medical practice.
• Demonstrated experience managing a high-volume, busy healthcare environment.
• Proven ability to work independently with minimal supervision.
• Experience developing, implementing and maintaining operational policies, procedures and practice protocols.
• Strong understanding of medical administration, patient scheduling and practice workflow optimisation.
• Experience leading, coaching and managing multidisciplinary teams.
• Highly organised with exceptional time management and problem-solving skills.
• Strong financial and business management skills, including billing, Medicare and reporting processes.
• Excellent communication and stakeholder management skills.
• Advanced proficiency with medical practice management software systems.

Highly Desirable

• Previous experience within Fertility, IVF, Women's Health or Obstetrics & Gynaecology.
• Understanding of fertility treatment pathways and patient care journeys.
• Experience managing growth, change or practice expansion projects.
• Accreditation and quality management experience.

And what's in it for you?

• Be part of a respected and growing Fertility and Gynaecology practice.
• Work alongside a passionate and supportive specialist team.
• Opportunity to shape and influence the future direction of the practice.
• Competitive salary package commensurate with experience.
• Meaningful work supporting patients through important life-changing journeys
• Learning and development– Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives