Practice Manager

Vetpartners; Coffs Harbour; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Attractive salary

Flexible work hours

Culture of development & wellbeing

Leadership role in clinic operations

Job summary

James Street Vet Hospital in Logan, Brisbane, seeks a dynamic Practice Manager to lead day-to-day operations, client experience, and veterinary care standards.

You will collaborate with the Lead Vet, Nurse Manager, and Regional Manager to build a high-performing, positive hospital environment. The role includes overseeing operations, recruitment, wellbeing, service growth, and finance, while championing new initiatives and technology.

Qualifications

• Previous management experience desirable (training and support provided)
• Minimum 5 years veterinary nursing experience preferred but not essential
• Passion for high standards of animal care and client services
• Confident with practice management systems (we use EzyVet and Vetstoria)
• Strong organisational, problem-solving and decision-making skills
• Good understanding of workplace health & safety and employee obligations
• Warm, genuine leadership style — you enjoy supporting people who care for animals

Responsibilities

• Overseeing all business operations and veterinary services
• Leading on employee matters including recruitment, workforce planning, wellbeing, performance, and development
• Supporting client experience, loyalty initiatives, and service growth
• Contributing to marketing, digital services, and social media presence
• Managing budgets, stock control, procurement, and accounts
• Ensuring WHS compliance, facilities, equipment and presentation standards
• Supporting strategic direction and continuous improvement
• Championing new initiatives, projects, and technology
• Leading with transparency, collaboration, and a sense of fun

Job description

Job Description

Description

Practice Manager | Full Time

James Street Vet Hospital | Logan Brisbane

We have a rare opportunity for a new Practice Manager to join our Hospital of Excellence. If you’re a dynamic and compassionate veterinary leader who thrives on supporting their team, high standards of care and customer experience, we’d love to hear from you.

Why Join Us

• Attractive salary and staff benefits


• Flexible work hours across 5 days


• A culture built on development, wellbeing, growth and opportunity


• A leadership role where you can truly shape clinic operations, client experience and veterinary care standards

About Us

James Street Vet Hospital is known for community trust and delivering a high standard of veterinary care across Logan and surrounding suburbs. Our large modern facilities include spacious reception, 4 consult rooms, large treatment room, two surgical theatres, dental suite, lab and pharmacy, separate cat and dog wards — plus PM office, boardroom, staff kitchen and wellness room, along with off street parking.

Our four veterinarians work alongside our nursing and client care team. We offer routine GP services along with Urgent Care and Advanced Surgery.

We believe in team spirit and culture, sharing genuine respect, collaboration and compassion for each other and our clients. While we work hard, we also enjoy showcasing our fun team, you can watch us here

About The Role

This is a hands‑on leadership role where your success comes from planning and coordinating the day‑to‑day operations, people and services of the clinic. You’ll work closely with your Lead Vet and Nurse Manager with support from your Regional Manager to build a high‑performing, positive, and engaged hospital environment.

You will enjoy a varied role that includes:

• Overseeing all business operations and veterinary services


• Leading on employee matters including recruitment, workforce planning, wellbeing, performance, and development


• Supporting client experience, loyalty initiatives, and service growth


• Contributing to marketing, digital services, and social media presence


• Managing budgets, stock control, procurement, and accounts


• Ensuring WHS compliance, facilities, equipment and presentation standards


• Supporting strategic direction and continuous improvement


• Championing new initiatives, projects, and technology


• Leading with transparency, collaboration, and a sense of fun

About You

• Previous management experience desirable (training and support provided)


• Minimum 5 years veterinary nursing experience preferred but not essential


• Passion for high standards of animal care and client services


• Confident with practice management systems (we use EzyVet and Vetstoria)


• Strong organisational, problem‑solving and decision‑making skills


• Good understanding of workplace health & safety and employee obligations


• Warm, genuine leadership style — you enjoy supporting people who care for animals

About Us

We’re looking for a motivated but down‑to‑earth leader who wants to make a real difference to our hospital, team and community care.