Practice Manager

Cook Group Advisory; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

CGA (Cook Group Advisory) in Canberra is seeking a Practice Manager to lead the daily operations of the accounting and advisory practice on-site. You will oversee workflow, schedule staff, and ensure engagements are delivered efficiently and on time.

You will supervise administrative processes, maintain quality and compliance, and support budgeting, billing, and resource allocation. The role collaborates with directors and advisors to enhance client service and practice performance.

Qualifications

• Experience managing a professional services practice or office
• Ability to streamline processes and manage workflows
• Strong time-management and organizational skills
• Experience with billing, invoicing, and budgeting is beneficial
• Proactive problem-solving and discretion with confidential information

Responsibilities

• Oversee daily operations of accounting/advisory practice
• Coordinate staff schedules and client engagements
• Support budgeting, billing, and resource allocation
• Collaborate with directors and advisors to improve client service and practice performance

Skills

Office management

CRM systems

Microsoft Office

Communication

Interpersonal skills

Process improvement

Workflow management

Discretion

Ethical workplace

Education

Bachelor's or equivalent in business/management/accounting

Tools

Practice management software

CRM software

Microsoft Office suite

Job description

Company Description

CGA (Cook Group Advisory) is a strategically led accounting and advisory firm based in Canberra, dedicated to helping businesses and individuals achieve their financial goals. The firm is built on strong values, integrity, and a collaborative culture that supports both clients and team members. CGA focuses on delivering tailored, results-driven solutions that address each client’s specific financial and advisory needs. Team members benefit from a professional environment that emphasizes ethical practice, teamwork, and long-term client relationships.

Role Description

The Practice Manager is a full-time, on-site role based in Canberra, responsible for overseeing the daily operations of the accounting and advisory practice. This role includes managing workflow, coordinating staff schedules, and ensuring client engagements are delivered efficiently and on time. The Practice Manager will supervise administrative processes, maintain quality and compliance standards, and support budgeting, billing, and resource allocation. The role also involves improving operational systems, supporting team development, and collaborating with directors and advisors to enhance client service and practice performance.

Qualifications

• Experience in practice or office management within professional services (e.g., accounting, legal, advisory) and strong organizational and time-management skills.
• Proficiency with practice management or CRM systems, and confidence using standard office software (e.g., Microsoft Office or similar tools).
• Strong communication and interpersonal skills, with the ability to build positive relationships with team members and clients.
• Demonstrated ability to streamline processes, manage workflows, and maintain high standards of accuracy and compliance.
• Relevant tertiary qualification in business, management, accounting, or a related discipline, or equivalent practical experience.
• Experience with basic financial administration such as billing, invoicing, and reporting; familiarity with accounting or advisory environments is highly beneficial.
• Proactive problem-solving approach, discretion in handling confidential information, and commitment to ethical and inclusive workplace practices.