Practice and Compliance Lead - Housing Services

Meli; Geelong; On-site; AUD 100,000 - 156,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 peryear

Flexible ways of working

Employee wellbeing programs

Job summary

Meli is seeking a Practice and Compliance Lead to strengthen Housing Services' standards, governance and continuous improvement. You will work with leaders and practitioners to drive evidence-informed practice and empower teams to deliver safe tenancy and quality service.

This part-time role focuses on coaching, risk management and compliant service delivery within our housing services team in Geelong, Australia.

Qualifications

• Bachelor of Social Work, Psychology, Nursing, Diploma of Welfare Studies, or equivalent qualifications.
• Extensive experience in high-quality case practice and practice leadership within the community services sector.
• Strong analytical skills with experience interpreting service data, quality indicators, audit findings and client outcomes.
• Knowledge of housing sector obligations, tenancy law and Housing Registrar compliance requirements.
• Experience leading quality assurance, audit, accreditation or regulatory review processes.
• Proficiency in data recording and reporting systems relevant to Housing Services.
• Understanding Victorian Child Safe Standards and commitment to a child-safe organisation.

Responsibilities

• Lead initiatives that strengthen practice quality, consistency and client outcomes across Housing Services.
• Build workforce capability through coaching, mentoring and reflective learning opportunities.
• Drive continuous improvement by using data, audits and service insights to identify opportunities for growth.
• Partner with leaders to strengthen governance, manage risk and support high-quality, compliant service delivery.

Skills

Analytical skills

Communication

Quality assurance

Data reporting

Governance

Child safe standards

Education

Bachelor of Social Work or equivalent

Job description

Practice and Compliance Lead - Housing Services

Behind every safe tenancy, quality serviceand positive housing outcome is a strong foundation of practice, accountabilityand continuous improvement. As Practice and Compliance Lead, you'll help shapethe standards, culture and capability that empower teams to make a meaningfuldifference for people experiencing housing insecurity and homelessness.

The Practice and Compliance Lead plays a pivotal role instrengthening the quality, consistency and impact of Housing Services acrossMeli. Working alongside leaders and practitioners, you will driveevidence-informed practice, build workforce capability and help ensure servicesdeliver the best possible outcomes for clients and communities. This rolecombines strategic thinking with practical influence, using data, insights andcontemporary practice knowledge to support continuous improvement, strengthengovernance and foster a culture where learning, accountability and clientwellbeing remain at the centre of everything we do.

As aPractice and Compliance Lead, you will:

• Lead initiatives that strengthen practicequality, consistency and client outcomes across Housing Services.
• Build workforce capability throughcoaching, mentoring and reflective learning opportunities.
• Drive continuous improvement by usingdata, audits and service insights to identify opportunities for growth.
• Partner with leaders to strengthengovernance, manage risk and support high-quality, compliant servicedelivery
• Parttime, ongoing position
• 0.8 FTE working 30.4 hours per week

Behind every safe tenancy, quality serviceand positive housing outcome is a strong foundation of practice, accountabilityand continuous improvement. As Practice and Compliance Lead, you'll help shapethe standards, culture and capability that empower teams to make a meaningfuldifference for people experiencing housing insecurity and homelessness.

The Practice and Compliance Lead plays a pivotal role instrengthening the quality, consistency and impact of Housing Services acrossMeli. Working alongside leaders and practitioners, you will driveevidence-informed practice, build workforce capability and help ensure servicesdeliver the best possible outcomes for clients and communities. This rolecombines strategic thinking with practical influence, using data, insights andcontemporary practice knowledge to support continuous improvement, strengthengovernance and foster a culture where learning, accountability and clientwellbeing remain at the centre of everything we do.

As aPractice and Compliance Lead, you will:

• Lead initiatives that strengthen practicequality, consistency and client outcomes across Housing Services.
• Build workforce capability throughcoaching, mentoring and reflective learning opportunities.
• Drive continuous improvement by usingdata, audits and service insights to identify opportunities for growth.
• Partner with leaders to strengthengovernance, manage risk and support high-quality, compliant servicedelivery

Position Details

• Parttime, ongoing position
• 0.8 FTE working 30.4 hours per week
• $125,022 (pro-rata) p/a + Super + SalaryPackaging

What We’re Looking For

Wevalue individuals who bring dedication, empathy, and expertise to their roles.To succeed in this position, you will have:

• Bachelor of SocialWork, Psychology, Nursing, Diploma of Welfare Studies, or equivalentqualifications.
• Extensive experiencein high-quality case practice and practice leadership within the communityservices sector, including supporting workforce capability and accountabilityin a complex service delivery environment.
• Strong analyticalskills with experience interpreting service data, quality indicators, auditfindings and client outcomes to drive improvement.
• Demonstratedknowledge of the housing sector, including registered housing providerobligations, tenancy law and Housing Registrar compliance requirements.
• Experience leadingquality assurance, audit, accreditation, compliance or regulatory reviewprocesses.
• Well-developedcommunication and interpersonal skills, including the ability to prepare clearcompliance and assurance reports and support positive leadership and qualityservice delivery.
• Demonstratedproficiency in data recording and reporting systems relevant to HousingServices.
• Understanding of thepurpose and requirements of the Victorian Child Safe Standards and ademonstrated commitment to contributing to a child safe organisation in bothpractice and culture.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platformto thrive, grow, and make an impact. Our Employee Value Proposition (EVP)includes:

• Supportive Culture:Joina values-driven organization that fosters collaboration and innovation.
• CareerGrowth:Access ongoing Learning & Developmentopportunities and clear pathways for progression.
• FinancialBenefits:Enjoy salary packaging up to $15,900 peryear, enhancing your financial well-being.
• Work-LifeBalance:Benefit from flexible ways of working.
• EmployeeWellbeing:Participate in employee-led InclusionWorking Groups, access confidential counselling via our Employee AssistanceProgram, and enjoy paid parental leave above the government scheme.
• Diversityand Inclusion:Be part of a team that celebrates diversityand actively supports individuals from all walks of life.

Join Our Commitment

Meli is committed to providing a child-safe environment. Wehave zero tolerance of any abuse or harm of children. Our recruitment practicesreflect our commitment to ensuring the safety and wellbeing of children andyoung people in our care. All employment with Meli is subject to referencechecks, a satisfactory national (and international where relevant) policecheck, VIT Check (where applicable) and a current Working with Children Checkprior to commencement of any paid or unpaid work and/or participation in anyservice or undertaking.

Meli is proud to be an equal-opportunity employer.

Weactively encourage applications from Aboriginal and Torres Strait Islanderpeople, individuals from culturally diverse backgrounds, LGBTQIA+ communitymembers, people living with disabilities, and those looking to return to theworkforce.

Our usual process includes a written application, a phonecall and a panel interview. If you require adjustments to the recruitmentprocess, please email us at***********@meli.org.au to discusshow we can best support you.

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