Tenancy Services Oficer

Melbourne Citymission Inc.; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

Attractive Salary Packaging benefits

Supportive learning and development

Culture of continuous improvement

Job summary

Melbourne City Mission is seeking a Tenancy Services Officer to support tenancy and property management across the Melbourne portfolio, primarily in South and Eastern Metro regions. You will liaise with tenants, support services and internal stakeholders to sustain tenancies and coordinate housing services.

Reporting to the Operations Manager, MCM Housing, you will maintain tenancy records, assist with compliance and tenancy-related documentation, including VCAT processes, and build strong

Qualifications

• Experience in tenancy management, housing, property administration, community services or related field.
• Strong communication, interpersonal and conflict resolution skills.
• Ability to manage competing priorities and work independently and collaboratively.
• Relevant qualification in Community Services, Human Services, Housing, Social Sciences or related discipline, or equivalent experience.
• Passion for social justice and improving access to housing for young people.

Responsibilities

• Provide responsive tenancy management services and support to tenants to understand their rights and responsibilities.
• Coordinate property maintenance requests and support routine tenancy inspections and administration.
• Build strong relationships with tenants, community agencies and internal teams to support successful housing outcomes.
• Maintain accurate tenancy records and assist with compliance and tenancy-related documentation, including VCAT processes.

Skills

Tenancy management

Communication

Interpersonal skills

Conflict resolution

Time management

Relationship building

Education

Relevant qualification in Community Services/Housing/Social Sciences

Job description

Melbourne City Mission – South Melbourne VIC

Join our passionate MCM Housing team and help create positive housing outcomes for young people experiencing or at risk of homelessness.

Be part of a supportive and collaborative team that values inclusion, innovation and continuous improvement.

Competitive remuneration with salary packaging benefits available and the opportunity to make a meaningful impact through your work.

Why join us?

• Join our passionate MCM Housing team and help create positive housing outcomes for young people experiencing or at risk of homelessness.

• Be part of a supportive and collaborative team that values inclusion, innovation and continuous improvement.

• Competitive remuneration with salary packaging benefits available and the opportunity to make a meaningful impact through your work.

About the Opportunity

MCM Housing is a registered community housing provider focused on delivering affordable housing solutions for young people across Victoria. As part of MCM, the program aims to prevent and disrupt cycles of disadvantage by providing safe, sustainable housing and innovative housing models that support young people to achieve positive life outcomes and greater independence.

Reporting to the Operations Manager, MCM Housing, the Tenancy Services Officer supports the delivery of tenancy and property management services across the MCM Housing portfolio, primarily in Melbourne's South and Eastern Metro regions. The role works closely with tenants, support services and internal stakeholders to help sustain tenancies, coordinate housing services and contribute to positive tenant outcomes.

About you

We are looking for someone who can:

• Provide responsive tenancy management services and support to tenants to understand their rights and responsibilities.

• Coordinate property maintenance requests and support routine tenancy inspections and administration.

• Build strong relationships with tenants, community agencies and internal teams to support successful housing outcomes.

• Maintain accurate tenancy records and assist with compliance and tenancy-related documentation, including VCAT processes.

Essential:

• Experience in tenancy management, housing, property administration, community services or a related field.

• Strong communication, interpersonal and conflict resolution skills, with the ability to build positive relationships with diverse stakeholders.

• Demonstrated ability to manage competing priorities and work both independently and collaboratively.

• Relevant qualification in Community Services, Human Services, Housing, Social Sciences or a related discipline, or equivalent experience.

• Passion for social justice and improving access to housing and opportunities for young people experiencing disadvantage.

Desirable:

• Understanding of the Residential Tenancies Act 1997 (Vic) and community housing practice.

• Knowledge of the issues impacting young people experiencing or at risk of homelessness.
  Experience working in a community housing, regulatory, compliance or customer service environment.

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Screening Criteria:

• National Police check

• Working with Children check or ability to obtain

• Valid Victorian Driver's license

• Right to Work in Australia

Applications for this role will close on 4 November 2026.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

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