Service & Practice Lead - Housing

Wellways; City of Melbourne; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Meal & Entertainment allowance up to $

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways is seeking a Service & Practice Lead – Housing to drive the delivery of housing and homelessness services across Melbourne, Gippsland, Geelong and Shepparton. You’ll lead Doorway and Assertive Outreach, guiding teams to help people secure and maintain stable housing while strengthening connections and independence.

You’ll collaborate with health services, community organisations and funders to create clearer pathways for participants and improve service outcomes.

Qualifications

• Tertiary qualification in health, human services, social sciences or related discipline.
• Evidence of right to work in Australia.
• Current driver licence and willingness to travel regularly between allocated service locations as required.
• Demonstrated experience leading community, health or human services
• Experience leading teams and supporting workforce capability
• Commitment to participant-centred, recovery-oriented and trauma-informed practice
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• NDIS Workers Orientation module completion certificate

Responsibilities

• Lead housing and homelessness services across Victoria, supporting teams, strengthening partnerships and improving pathways to stable homes.
• Lead Doorway, Assertive Outreach and Mental Health and Homelessness services, supporting teams to help people secure and maintain stable housing.
• Build trusted relationships with health services, community organisations, housing providers and funders to strengthen local partnerships and create clearer pathways for participants.
• Deliver Housing First training and help strengthen consistency of housing practice across Wellways.

Education

Tertiary qualification in health or related discipline

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Lead housing and homelessness services across metropolitan and regional Victoria
• Support connected teams to deliver quality, person-centred services
• Strengthen Housing First practice, partnerships and pathways for participants

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Lead housing and homelessness services across metropolitan and regional Victoria
• Support connected teams to deliver quality, person-centred services
• Strengthen Housing First practice, partnerships and pathways for participants

About The Opportunity

This newly created leadership position is an opportunity to shape and strengthen the delivery of housing and homelessness services across Melbourne, Gippsland, Geelong and Shepparton.

As our new Service & Practice Lead – Housing, you’ll lead Doorway, Assertive Outreach and Mental Health and Homelessness services, supporting teams to help people secure and maintain stable housing, strengthen their connections and work towards greater independence and wellbeing.

You’ll work closely with Team Leaders and frontline teams, supporting them to do their best work and deliver high-quality, person-centred services. By building trusted relationships with health services, community organisations, housing providers and funders, you’ll also help strengthen local partnerships and create clearer pathways for participants.

Your impact will extend beyond the services you lead. Through practice leadership and the delivery of Housing First training, you’ll help build capability and strengthen the consistency of housing practice across Wellways.

To learn more about this opportunity, please click here to download the position description and role scope schedule.

This role will primarily be based at Fairfield, temporarily operating from Melbourne City, as well as Mitcham. We’re also open to exploring other Wellways locations for the right candidate.

About You

You’re an experienced leader who brings people together and creates an environment where teams feel connected and supported. With a background in health, community or human services, you’re comfortable balancing operational priorities with quality and continuous improvement.

You’ll understand recovery-oriented, trauma-informed and person-centred practice. Experience in housing, homelessness, mental health, Housing First or leading teams across different locations would be highly regarded.

You’ll also bring:

• Tertiary qualification in health, human services, social sciences or a related discipline, or an equivalent combination of qualifications and experience
• Evidence of right to work in Australia
• Current driver licence and willingness to travel regularly between allocated service locations as requiredDemonstrated experience leading community, health or human services
• Experience leading teams and supporting workforce capability
• Demonstrated commitment to participant-centred, recovery-oriented and trauma-informed practice
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• NDIS Workers Orientation module completion certificate

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Paid cultural leave where applicable
• Access for you and your family to our Employee Assistance Program

Job Description Summary

Lead housing and homelessness services across Victoria, supporting teams, strengthening partnerships and improving pathways to stable homes.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

18/10/2026

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.