Practice Administrator — New Telehealth Psychology (Remote)

MAHR GROUP PTY LTD; Melbourne; Remote; AUD 34,000 - 49,000; Full time

Job summary

Ausfive Psychology is a new telehealth psychology platform launching across Australia, and we need one exceptional administrator to run our front of house — fully remote, full-time, Monday to Friday, 9am–5pm.

You'll manage bookings, rescheduling and payments in Halaxy, handle the practice inbox end-to-end, chase referrals, and support practitioner onboarding as the team grows. Daily updates to the director ensure clear, fast decision-making.

Qualifications

• Experience in medical/allied-health reception.
• Halaxy practice management software experience is required.
• Strong communication and follow-up skills.
• Ability to handle confidential information discreetly.

Responsibilities

• Answer every call and SMS warmly and convert inquiries into bookings.
• Manage bookings, rescheduling and payments in Halaxy.
• Administer the practice inbox and chase referrals; keep records immaculate.
• Support practitioner onboarding as the team scales.
• Provide a short daily update to the director and be reachable during work hours.

Skills

Warm phone demeanor

Follow-up discipline

Discretion & confidentiality

Customer service excellence

Tools

Halaxy

Job description

Be employee #1 of a practice built to go national.

Ausfive Psychology is a new telehealth psychology platform launching across Australia, and we need one exceptional administrator to run our front of house — fully remote, full-time, Monday to Friday, 9am–5pm. You'll be the engine of a growing practice:

• Every call and SMS enquiry answered warmly and turned into a booking — you're the first voice a client hears, often on a hard day, and you'll treat that as the responsibility it is
• Bookings, rescheduling and payments managed in our practice software (Halaxy experience required)
• The practice inbox owned end to end; referrals chased; records kept immaculate
• Practitioner onboarding supported as the team grows month on month
• A short written update to the director every day, and reachable by phone through your hours — we run tight and fast

Best Fit:

someone from medical, allied-health or psychology reception who's warm on the phone, ruthless with follow-up, discreet with confidential information, and wants to grow into a practice management role as we scale — because we will scale, and you'll have first claim on that growth.

Full-time, $30 per hour + super depending on experience. Fully remote — you'll need a quiet home office and solid internet. Immediate start preferred.