Practice Administrator

Yarra Clinic; City of Melbourne; Hybride; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Mentorship from Practice Manager

Résumé du poste

Yarra Clinic in Camberwell, Melbourne, seeks a full-time Practice Administrator to join our administration team. You will be the first point of contact for patients and a trusted right-hand to clinicians, keeping the clinic running smoothly.

This role offers a hybrid work arrangement: three days in the clinic and two days from home, with in-person days Monday, Tuesday and Thursday. We value professionalism, discretion, and a genuine interest in building a long-term career in medical

Qualifications

• Experience in healthcare administration or professional services is preferred.
• Strong written and verbal communication with a patient-centric approach.
• Proficiency with common admin software and a willingness to learn new systems.
• Ability to maintain discretion and manage confidential information.
• Interest in developing into a senior administrator role over time.

Responsabilités

• Welcome patients in-person and over the phone with warmth and professionalism.
• Support new patients through intake flow and coordinate follow-up appointments.
• Coordinate scheduling and billing, including Medicare and private funding.
• Prepare correspondence and assist clinicians with day-to-day admin.
• Maintain accurate records, systems, and processes and contribute to process improvements.

Connaissances

Professionalism

Discretion

Reliability

Communication

Tech-savvy

Willingness to learn

Career oriented

Right to work AU

Working with Children Check

National Police Check

Healthcare admin exp

Medicare / private billing

Mentorship & development

Multidisciplinary exposure

Modern tools & systems

Long-term commitment

Description du poste

A hybrid arrangement of three-days in Camberwell and two-days from home can be accommodated. Required in-person days are Monday, Tuesday, and Thursday.

About Yarra Clinic

Yarra Clinic is a private psychiatry and psychology practice in Camberwell, Melbourne. Our team of seven psychiatrists, two psychologists, and administration team, provides thoughtful and considered mental health care to adolescents and adults across Melbourne and Australia.

We are a practice that strive to offer the best possible care and experience to our patients, which begins from the moment contact is made with our administration team. The person who joins us will work in a high-performance environment where exceptional operations are at the centre of our practice.

As part of the role, you will be provided with a new Apple MacBook, as well as access to cutting-edge operational platforms and applications—this is a role for someone who appreciates tech, and is willing to be adaptable as we continuously improve our processes.

About the role

We are hiring a full-time Practice Administrator to join our existing administration team, reporting to our Practice Manager. This is a hands-on role at the heart of the clinic. You will be the first point of contact for patients, the trusted right-hand to our clinicians, and a key part of keeping the practice running well each day.

We see this role as a genuine career step. If you are someone who enjoys healthcare administration and would like to grow toward a senior administrator role over time, we would like to invest in that journey with you.

What you will do each day

• Welcome patients in-person and over the phone, with warmth and professionalism
• Support new patients through our intake flow
• Support existing patients with the coordination of follow-up appointments and other matters
• Process Medicare, third-party funding, and patient billing
• Prepare correspondence and support clinicians with day-to-day admin
• Maintain our systems, records, and processes
• Contribute to small projects that improve how the practice runs

What we are looking for

• We are less concerned with where you have worked before, and more interested in how you work. You don't need clinical or mental health experience—we will teach you what you need to know.
• Strong professionalism and discretion
• Reliability and commitment
• Excellent written and verbal communication, with a warm and patient manner
• Comfortable with technology, and a willingness to learn new software
• An interest in building a long-term career in medical administration
• Right to work in Australia
• Willingness to obtain a Working with Children Check and National Police Check (if not already held)
• Previous administration experience in a healthcare, allied health, or professional services setting
• Familiarity with Medicare or private health billing
• A supportive, respectful team that takes care of each other
• Genuine investment in your professional development, with mentorship from our Practice Manager
• Exposure to the full operations of a multidisciplinary private practice
• Modern tools and systems—we actively improve how the clinic runs every week
• Stable, full-time employment with a clinic that is well-established and here for the long-run