Porter

22320601; Sydney; Presencial; AUD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Life with the Works program

Flexible training and development

Employee assistance program

Referral incentives

Descripción de la vacante

The Star Sydney is seeking a Concierge Porter to welcome guests and ensure a seamless stay at our Darling venue. You will assist with luggage, valet parking, and guiding guests to services and local attractions, delivering memorable guest experiences.

Applicants should have strong communication, a friendly demeanour, and a valid Australian driver’s license. Flexibility for a 24/7 roster and working rights in Australia are required.

Formación

• Experience in hospitality or customer-facing roles preferred.
• Ability to learn local area and events to assist guests.
• Strong communication and professional appearance.

Responsabilidades

• Provide directions within the hotel and share local area information.
• Greet and welcome guests with warmth and professionalism.
• Handle luggage and deliver to guest rooms.
• Assist with valet parking and vehicle retrieval.
• Maintain a clean, inviting lobby and explain room features.

Descripción del empleo

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Hotel Porter at The Darling, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

A few of your responsibilities:

• Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience
• Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism
• Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service
• Valet Park and retrieve guests’ vehicles with precision and care
• Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence

What we are looking for:

• A friendly and welcoming approach that exemplifies exceptional customer service
• Excellent communication skills and a polished appearance that reflects our standards
• Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively
• High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience
• A valid Australian driver’s license to facilitate vehicle handling
• Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel

About you:

You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles. Working as part of a team is something you enjoy as well as being someone who can offer our guests that professional touchpoint to ensure their stay with us is memorable. You are adaptable and flexible, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE!

Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

About the Role

As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.

Key Responsibilities

• Greet guests with warmth and professionalism, assisting with luggage and directions
• Deliver and retrieve luggage to and from guest rooms with care and efficiency
• Safely store guest belongings in the luggage room and handle group arrivals
• Assist with valet parking, ensuring compliance with Australian road regulations
• Maintain a clean, welcoming, and well‑presented lobby area
• Explain room features and promote hotel services during luggage delivery
• Respond to guest queries about hotel facilities and local attractions
• Support front office operations and complete handovers accurately
• Assist guests with disabilities in accordance with accessibility guidelines
• Monitor and report any safety hazards or system issues
• Uphold hotel grooming, conduct, and safety standards
• Participate in training sessions and departmental briefings
• Handle guest mail, messages, and parcels promptly
• Process payments and follow cash handling procedures
• Maintain confidentiality of guest and staff information
• Promote hotel offerings and contribute to upselling initiatives

About You

• Previous experience in a porter or guest services role preferred
• Excellent communication and customer service skills
• Physically fit and comfortable with manual handling
• Valid driver’s license
• Flexible availability including weekends and holidays
• Positive attitude and team‑oriented mindset
• Full working rights in Australia

Why You’ll Love It Here

• Be part of a team that values hospitality, respect, and individuality
• Enjoy complimentary meals, coffee, and uniform care
• Access exclusive hotel and travel discounts for you and your loved ones
• Grow your career with world‑class training and development programs
• Thrive in a supportive, inclusive workplace culture
• Participate in our Employee Assistance Program and referral incentives

Ready to be the first smile guests see?

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community‑focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Porter because together, we are better. Start your career at Sheraton, where you don't just work—you belong.

Position Summary:

• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Support your front office team in general operational tasks
• Escort guests to their rooms and explain all features & hotel offerings
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self‑motivated, driven and energized in a fast‑paced environment
• Armed with smart solutions and a can‑do attitude
• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years.

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 161 Elizabeth Street, Sydney New S 2000, Australia

Located Remotely? N

Position Type Non‑Management

Position Summary

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community‑focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Porter because together, we are better. Start your career at Sheraton, where you don't just work—you belong.

Position Summary:

• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Support your front office team in general operational tasks
• Escort guests to their rooms and explain all features & hotel offerings
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

• A current driver’s license
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self‑motivated, driven and energized in a fast‑paced environment
• Armed with smart solutions and a can‑do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Elysium Manly, we’re building a team who understand that luxury lives in the details: the thoughtful orchestration of space, time and care. Our ambition is to become Australia’s leading luxury hotel brand, and that starts with the people who bring it to life. Here, you’ll be part of a new chapter – one where curated experiences and genuine connection come first, and your craft is valued as much as your character. We invest in our people the way we invest in our guests: with intention and care. The story is unfolding. Come find your place in it.

As Porter, you will play an essential role in ensuring exceptional service is provided to guests at all times, and for keeping the front office premises safe, clean and comfortable.

Main responsibilities:

• Greet all guests as they arrive and depart, using their name once known
• Check the daily arrival list for VIPs or guests with special needs
• Ensure the efficient collection and delivery of guest luggage, mail, messages and group luggage
• Escort guests to their room, placing luggage as needed, and park/retrieve guest vehicles with care
• Explain room and hotel facilities to guests, and be present at Concierge/Reception to assist as needed
• Maintain the lobby/foyer area, ensuring it remains clean and presentable at all times
• Book tours and sightseeing activities, and complete daily mail runs
• Assist the Concierge during busy periods and breaks

Your experience and skills include:

• Previous experience in a hotel or serviced apartments environment preferred
• Strong communication skills with confident spoken and written English
• Excellent presentation and a warm, welcoming personality
• Sound knowledge of the local area or a willingness to learn
• Flexibility to work a rotating roster including evenings, weekends, and public holidays
• Valid Australian Driver Licence is essential
• Current Responsible Service of Alcohol (RSA) certificate is essential
• Valid Australian Working Rights / Visa is essential

What’s in it for you:

• Be part of Elysium Manly, an elevated new hospitality experience where exceptional service, thoughtful detail and a genuine sense of place come together in one of Sydney’s most iconic beachside destinations.
• Experience a culture built on care, connection and belonging, where you are welcomed, valued and recognised from your very first day.
• Be celebrated through our Elysium Recognition program, recognising performance, loyalty, service milestones and the moments that make a difference.
• Master your craft through our Luxury Craft & Mastery training and ongoing opportunities to develop your skills, knowledge and career.
• Feel supported in every aspect of your wellbeing with access to our Employee Assistance