Pontoon Engineer | Cruise Whitsundays

Operations - Rail, Aviation & Marine; Whitsunday Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary and benefits package

Study assistance policy

Career progression opportunities

Parental Leave program

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond travel and

Discounts at Cruise Café & Bar

Free public transport

Job summary

Cruise Whitsundays, based in Airlie Beach, seeks a Pontoon Engineer to maintain Reefworld and Heart Pontoons safely and efficiently. You will work with GRMPA, AMSA, SMA, and Journey Beyond to uphold safety standards and vessel operations. A strong safety mindset and clear communication are essential.

The role emphasizes technical maintenance of pontoons and generators, as well as collaboration with hospitality teams to deliver outstanding guest experiences.

Qualifications

• Extensive knowledge of marine engines and systems, plus installations and maintenance.
• Proven track record in risk assessments and safety measures for guests.
• Excellent customer service and ability to create memorable experiences.
• Strong time management and organisational abilities to meet deadlines.
• Experience with maintenance management software and asset systems.

Responsibilities

• General upkeep of pontoons.
• Maintain marine safety and pontoon maintenance compliance; keep certificates up to date.
• Maintain pontoon generators and engines and address maintenance issues.
• Record defects and ensure maintenance is performed on board.
• Collaborate with hospitality team for guest experience and service.
• Use HELM for maintenance requests and timely updates.

Skills

Marine diesel engines

Safety management

Customer service

Maintenance planning

Risk assessments

Time management

Tablet use

Education

Trade qualification as diesel mechanic

HLTAID009 CPR

HLTAID011 First Aid

HLTAID015 Advanced resuscitation

SITHFAB009A Responsible Service of Alcohol

MARS00008 Shipboard Safety

Blue Card (QLD)

National Police Check

Tools

HELM Asset Management System

Maintenance management software

Tablets

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About the Role

We are currently seeking a Pontoon Engineer to join our Marine team on a permanent full-time basis. The Pontoon Engineer will be responsible for performing maintenance and operating the Reefworld and Heart Pontoons safely and efficiently, while conforming to the requirements set forth by GRMPA, AMSA, SMA, and Journey Beyond. A strong dedication to safety and quality is essential, ensuring effective communication regarding vessel machinery and operations

Key responsibilities will include:

• General upkeep of pontoons
• Adherence to high levels of marine safety and pontoon maintenance compliance, ensuring all training and certificates are up to date
• Maintenance and operation of pontoon generators and engines and other maintenance issues on the Pontoon
• Ensuring maintenance is undertaken on board and defects are recorded correctly
• Customer service and product delivery working closely with the hospitality team
• Interactive use of HELM (Asset Management System) and timely upkeep of maintenance requests

About you

The successful candidate will have a strong background in the Marine Tourism industry, particularly with high-speed vessels and pontoons. We are looking for an individual who is not only technically skilled but also possesses a passion for providing exceptional customer service and ensuring safety on the water.

To be successful in this role, you will have:

• Extensive knowledge of marine engines and systems, along with practical experience in installations and maintenance.
• A proven track record in conducting risk assessments and implementing effective safety measures for guests.
• Excellent customer service skills, consistently striving to meet and exceed guest expectations and create memorable experiences.
• Strong time management and organisational abilities, enabling you to prioritise tasks effectively and meet deadlines.
• Intermediate computer literacy, including proficiency with tablets and experience using maintenance management software for data entry, coupled with a keen eye for detail that reflects your pride in your work.
• Trade qualification with time served as diesel mechanic
• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• HLTAID015 Provide advanced resuscitation and oxygen therapy
• SITHFAB009A - Queensland Responsible Service of Alcohol
• MARS00008 Elements of Shipboard Safety
• Hold a valid Blue Card (Working with Children’s check─ QLD)
• Hold a valid National Police Check
• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits