Policy & Doctrine Coordinator

State of Victoria; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Flexible work arrangements

Paid parental leave

Generous leave provisions

Health Ready programs

Flu vaccinations

Member discounts

Job summary

Country Fire Authority in Victoria seeks a Policy and Doctrine Coordinator to lead and improve policy content across the organisation. You will work with subject matter experts to develop, review and quality assure critical policy documents.

The role requires strong written communication, ability to manage competing priorities, and the skill to present complex information to diverse audiences. A tertiary qualification in policy, emergency management, or law is preferred, with experience in

Qualifications

• High level written skills with ability to prepare complex technical documents for diverse audiences.
• Ability to manage competing priorities and deadlines under pressure.
• Strong analytical, conceptual and problem-solving skills.
• Well-developed interpersonal skills to engage a diverse range of stakeholders.

Responsibilities

• Coordinate and support the Policy and Doctrine Framework.
• Facilitate development, review and QA of policy and procedures.
• Work with subject matter experts to ensure policy content is accurate and fit for purpose.
• Build relationships with internal and external stakeholders.
• Prioritise urgent issues and deliver timely outcomes.
• Escalate matters of interest or risk to the Manager, Policy and Doctrine.

Skills

Written communication

Priority management

Analytical thinking

Interpersonal skills

Education

Policy development

Emergency management

Legal background

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleIn this role, you will coordinate and manage the Policy and Doctrine Framework, ensuring policy and procedure materials are developed, reviewed and implemented effectively.You will work closely with a broad network of subject matter experts to develop and quality assure critical policy and procedural documents. Building strong relationships with internal and external stakeholders is an important part of the role.The role requires you to manage competing priorities, respond to urgent issues and deliver clear outcomes for a diverse audience. You will also identify and escalate issues or risks to the Manager, Policy and Doctrine.Key responsibilitiesCoordinate and support the Policy and Doctrine FrameworkFacilitate the development, review and quality assurance of policy and proceduresWork with subject matter experts to ensure policy content is accurate and fit for purposeBuild effective relationships with internal and external stakeholdersPrioritise urgent issues and deliver timely outcomesEscalate matters of interest or risk to the Manager, Policy and DoctrineAbout youTertiary qualifications in policy development, emergency management, legal or other relevant field and/or proven experience undertaking a similar role in a large, complex organisation, preferably within the Emergency Services or Government sector.High level written skills demonstrated by the ability to prepare complex and technical business documents with an operational focus suitable for a wide range of audiences.Demonstrated ability to manage competing priorities and deadlines and deliver outcomes in high pressure environments and complex operating environments.Demonstrated creative, analytical, conceptual and problem-solving skills.Highly developed research skills with the ability to synthesise, analyse, manage and communicate information to people at all levels.Well-developed interpersonal and relationship building skills to attain and maintain effective cooperation with a diverse range of stakeholdersWhy choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 29th September 2026What to expect from our recruitment processCFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]