Podiatry Practice Support and Administration

Podiatry Plus Gippsland; Traralgon; On-site; AUD 50,000 - 65,000; Full time

Job summary

Podiatry Plus Gippsland in Traralgon invites a friendly, professional administrator to support reception, appointment management, patient administration, billing and stock control in a busy private podiatry practice.

You will answer inquiries, schedule and confirm appointments, check patients in and out, process payments, maintain accurate demographics and communicate clearly with patients, clinicians and management.

Qualifications

• High level of professionalism, organisation and attention to detail.
• Ability to maintain strict confidentiality regarding patient, clinical, financial and business information.
• Compliance with applicable privacy legislation and practice privacy policies.
• Ability to work as part of a small but inclusive team.

Responsibilities

• Provide a warm, professional and welcoming experience for all patients and visitors
• Act as an initial point of contact for patients attending or contacting the practice
• Manage telephone, email and in-person enquiries in a timely and professional manner
• Schedule, confirm, reschedule and cancel appointments
• Manage clinician diaries and assist in maintaining efficient appointment utilisation
• Ensure patients are appropriately checked in and checked out
• Provide patients with accurate information regarding appointments, practice procedures, fees and general services
• Maintain accurate and current patient demographic and administrative information
• Process patient payments and issue receipts
• Monitor stock levels of clinical, office and reception supplies
• Support clinicians during consultation hours to provide high level patient care and clinic efficiency

Skills

Professionalism

Attention to detail

Confidentiality

Teamwork

Job description

Podiatry Practice Support and Administration

The Podiatry Practice Support & Administration position is responsible for providing efficient, professional and patient-focused administrative and operational support within the private podiatry practice. The position plays an important role in ensuring the smooth day-to-day operation of the practice, supporting patients, podiatrists and practice management across reception, appointment management, patient administration, billing, correspondence, stock management and general practice operations.

Key responsibilities

Provide a warm, professional and welcoming experience for all patients and visitors

Act as an initial point of contact for patients attending or contacting the practice

Manage telephone, email and in-person enquiries in a timely and professional manner

Schedule, confirm, reschedule and cancel appointments

Manage clinician diaries and assist in maintaining efficient appointment utilisation

Ensure patients are appropriately checked in and checked out

Provide patients with accurate information regarding appointments, practice procedures, fees and general services

Maintain accurate and current patient demographic and administrative information

Process patient payments and issue receipts

Monitor stock levels of clinical, office and reception supplies

Support clinicians during consultation hours to provide high level patient care and clinic efficiency

About you

High level of professionalism, organisation and attention to detail

Genuine commitment to delivering an exceptional patient experience

Ability to maintain strict confidentiality regarding patient, clinical, financial and business information

Compliance with applicable privacy legislation and practice privacy policies

Maintain appropriate professional boundaries with patients, colleagues and external providers

Comply with workplace health and safety requirements

Ability to work as part of a small but inclusive team

About Podiatry Plus Gippsland

Podiatry Plus Gippsland was established in Traralgon in 2021.

We are located in the centre of the Medical precinct of Traralgon.

As a local Podiatry clinic we strive to provide a patient centred practice that can provide a high level of care for all patients.