Plumbing Supervisor

seek.com.au; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career progression

Leadership development

On-site leadership

Operations support

Competitive salary

Job summary

SEEK is seeking a Plumbing Supervisor to lead residential emergency and maintenance plumbers across Sydney. This field-based leadership role moves you away from day-to-day tooling while you coach teams to deliver outstanding customer outcomes.

You will ensure regulatory compliance, drive performance metrics, and partner with operations to schedule and resource jobs. A NSW Plumbing Contractor Licence and strong leadership are essential.

Qualifications

• Must have proven leadership experience overseeing plumbing teams.
• Strong knowledge of residential emergency and maintenance plumbing.
• Solid understanding of NSW plumbing regulations and compliance requirements.

Responsibilities

• Lead, coach and develop a team of residential plumbers across Sydney.
• Provide technical direction on emergency and escalated jobs.
• Conduct field visits, inspections and performance reviews.
• Monitor KPIs, productivity, workmanship and customer satisfaction.
• Ensure compliance with NSW regulations and Australian Standards.
• Collaborate with operations to improve scheduling and productivity.

Skills

Leadership

Residential emergency plumbing

Customer service

Education

NSW Plumbing Contractor Licence

Job description

Plumbing Supervisor – Residential Emergency & Maintenance

Ready to step off the tools and lead a high-performing plumbing team?

We are seeking an experienced Plumbing Supervisor to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.

This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

To be considered, you must have:

• A current NSW Plumbing Contractor Licence
• Extensive experience in residential emergency and maintenance plumbing

What’s on Offer

• Competitive salary package based on experience
• Permanent, full-time leadership position
• Opportunity to step away from being permanently on the tools
• Support from an established operations, dispatch and customer service team
• Ongoing leadership and professional development
• Genuine career progression within a growing organisation
• The authority and resources required to build a high-performing team
• The opportunity to directly influence team performance, company standards and customer outcomes

The Role

As Plumbing Supervisor, you will be responsible for:

• Leading, coaching and developing a team of residential plumbers
• Providing technical direction on emergency, complex and escalated plumbing jobs
• Conducting regular field visits, ride-alongs and workmanship inspections
• Monitoring technician performance, productivity, workmanship and customer satisfaction
• Coaching technicians on diagnosis, quoting, customer communication and job performance
• Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures
• Improving quality assurance while reducing defects, complaints and call-backs
• Managing escalated customer concerns and delivering practical resolutionsMonitoring team KPIs and holding technicians accountable for their performance
• Supporting technician recruitment, onboarding and ongoing training
• Working closely with operations and dispatch to improve scheduling and productivity
• Ensuring job documentation, photographs and compliance requirements are completed correctly
• Building a professional, positive and accountable team culture

About You

We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.

In addition to the mandatory licence and industry experience outlined above, you will bring:

• Previous experience supervising, leading or mentoring plumbers
• Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards
• Advanced fault-finding and diagnostic capabilities
• The confidence to provide clear technical direction on complex jobs
• Experience managing technician KPIs, productivity, workmanship and customer satisfaction

• A strong understanding of quality assurance and call-back reduction
• Excellent leadership, communication and conflict-resolution skills
• The confidence to hold team members accountable while maintaining a positive culture
• Strong organisational skills and the ability to prioritise in a fast-paced environment
• A current unrestricted NSW Driver Licence
• A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement

Why Join Us?

This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.

If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.