Platypus Assistant Store Manager - Chatswood

Platypus; Willoughby; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Work-Life Balance

Career Growth

Employee Perks

Team Discounts

Supportive Culture

Job summary

Platypus Shoes Chatswood is seeking an Assistant Manager to work alongside the Store Manager, driving sales, KPI achievement, and delivering exceptional customer service. You will help create an energetic store culture and develop leadership skills in a fast-paced retail environment.

You will coach a casual team, manage rosters, monitor sales performance, and ensure visual merchandising and OH&S compliance. This role offers growth opportunities within a vibrant Accent Group brand family.

Qualifications

• Previous senior casual/leadership experience in a high-volume retail environment.
• Demonstrated ability to lead a team and achieve sales targets.
• Hands-on coaching mindset with focus on customer experience.

Responsibilities

• Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards.
• Motivate and inspire the team to deliver outstanding results in sales and customer experience.
• Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth.
• Manage rosters and wage spend in line with company targets and operational efficiency.
• Coach and mentor team members, driving high morale, ongoing training, and succession planning.
• Oversee stock levels, store presentation, shrinkage control, and operational excellence.
• Ensure compliance with OH&S policies and relevant state and national legislation.

Skills

Senior casual

Key holder

Team leadership

Coaching

Sales KPIs

Stock management

Visual merchandising

Customer service

Job description

About the Role

As the Assistant Manager at Platypus Shoes Chatswood, you'll work side-by-side with the Store Manager to support a team of passionate casual team members. Your focus will be on driving sales and KPIs, coaching the team, and delivering next-level customer service. You'll play a key role in creating an energetic store culture, while developing your leadership skills in a fast-paced, high-impact retail environment.

Key Responsibilities

• Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards
• Motivate and inspire the team to deliver outstanding results in sales and customer experience
• Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth
• Manage rosters and wage spend in line with company targets and operational efficiency
• Coach and mentor team members, driving high morale, ongoing training, and succession planning
• Oversee stock levels, store presentation, shrinkage control, and operational excellence
• Ensure compliance with all OH&S policies and relevant state and national legislation

Skills and Experience

• Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment
• Proven ability to lead a team and deliver strong results in sales and KPIs
• A proactive, hands-on leader with a 'Make it Happen' mindset
• Strong communication skills and a passion for coaching others
• Operational know-how across stock management and visual merchandising
• A genuine enthusiasm for customer experience and working with premium product

Benefits

• Work-Life Balance: Sunday to Thursday roster – enjoy two consecutive days off
• Career Growth: Extensive training and development programs to support your growth
• Employee Perks: Access to our exclusive 'Employee Benefits' program – includes discounted gym memberships and health insurance.
• Team Discounts: 40% off across all Accent Group brands including Platypus, Vans, Hype DC, Skechers, and more.
• Supportive Culture: Be part of a vibrant, fun, and inclusive team culture with regular events, leadership conferences, and more.