Platform Operations And Delivery Coordinator

RMIT University Employees, Location, Alumni; City of Melbourne; Hybrid; AUD 99,000 - 121,000; Full time

Benefits offered by this job

Salary packaging

Purchase leave

Discounted childcare services

Subsidised gym membership

Employee Assistance Program (EAP)

Job summary

Informit in Melbourne is seeking a Platform Operations and Delivery Coordinator to ensure reliable day-to-day operation and ongoing improvements of Informit’s digital platform. You will work with the Head of Platform, internal teams and external partners to coordinate requirements, testing, release activities, monitoring, incidents and content loading.

A key part is onboarding and troubleshooting, building strong vendor relationships and documenting processes to improve reliability and customer

Responsibilities

• Manage reliable day-to-day operation of Informit's digital platform.
• Coordinate requirements, testing, release activities, operational monitoring and incident management.
• Assist with content loading and service improvements across teams.
• Support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues.
• Build strong relationships with vendors and stakeholders and document operational processes.

Job description

Job Description

Overview:

• Salary: $110,000 + 12% superannuation
• Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport

• Hybrid working arrangements – a mix of work-from-home and office days

• Access to benefits including salary packaging, purchase leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)

• Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT UP

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our key programs include Informit, Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing.

About Informit

We are the leading Australian scholarly and education resource for researchers, educators, librarians and learners by supporting the broadest range of publishers and research centres to promote bibliodiversity. We aggregate, organise and host a vast amount of authoritative content and make it accessible through our world class platform.

Founded in the RMIT University Library in 1989, Informit is a business unit within RMIT University Pathways (RMIT UP), Informit’s customers include all Australian and New Zealand university and state libraries, government, and other specialist libraries. With the recent development of our new product, Informit Explore, we are also increasingly present in schools and public libraries. We are committed to promoting publishing diversity, intellectual freedom and critical thinking; with our vision to be the hub of the publishing, research and library communities in Australia and beyond.

About the role

As the Platform Operations and Delivery Coordinator, you’ll play a key role in ensuring the reliable day‑to‑day operation and ongoing improvements of Informit’s digital platform.

Working closely with the Head of Platform, internal teams and external technology partners, you’ll coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements. Additionally in this role You’ll also support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues. A key part of the role is building strong relationships with vendors and stakeholders, maintaining effective operational processes and documentation, and identifying opportunities to improve the reliability, quality and customer experience of the platform.

This is an opportunity to make a meaningful contribution to the continued development of Informit and its role in connecting researchers, educators, libraries and communities with Australasian scholarly content.

About You

You’re a proactive and adaptable technology professional who enjoys working across people, platforms and processes. You’re comfortable coordinating complex operational and delivery activities, working with technical and non-technical stakeholders, and bringing structure to issues that require investigation, collaboration and follow-through