Platform Operations and Delivery Coordinator

RMIT University; City of Melbourne; On-site; AUD 99,000 - 121,000; Full time

Benefits offered by this job

Exclusive employee discounts

Subsidised gym memberships

EAP access

Discounted childcare options

LinkedIn Learning

Staff wellbeing program

Job summary

RMIT UP is seeking a Platform Operations and Delivery Coordinator to ensure the reliable day-to-day operation of Informit’s digital platform. You will work with the Head of Platform, internal teams and external partners to coordinate requirements, testing, releases, monitoring and improvements.

You’ll support onboarding and troubleshooting across teams, resolve platform and content issues, and help strengthen processes and customer experience while maintaining strong vendor relationships.

Qualifications

• Experience coordinating technology, platform or digital service operations.
• Strong stakeholder management and vendor relations.
• Excellent written and verbal communication of technical concepts.

Responsibilities

• Coordinate day-to-day platform operations and delivery activities.
• Support onboarding, troubleshooting, and incident management across teams.
• Coordinate testing, releases, monitoring and service improvements.
• Maintain operational processes and documentation; elevate issues when needed.
• Build strong relationships with vendors and stakeholders to improve reliability.

Skills

Operational coordination

Stakeholder management

Technical communication

Project/change management

Digital literacy

Independent problem solving

Education

Bachelor-level IT/Info Mgmt/Publishing

Job description

Overview:

Salary: $110,000 + 12% superannuation

Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport

Hybrid working arrangements – a mix of work-from-home and office days

Access to benefits including salary packaging, purchase leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)

Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT UP

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our key programs include Informit, Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing.

About Informit

We are the leading Australian scholarly and education resource for researchers, educators, librarians and learners by supporting the broadest range of publishers and research centres to promote bibliodiversity. We aggregate, organise and host a vast amount of authoritative content and make it accessible through our world class platform. Founded in the RMIT University Library in 1989, Informit is a business unit within RMIT University Pathways (RMIT UP), Informit’s customers include all Australian and New Zealand university and state libraries, government, and other specialist libraries. With the recent development of our new product, Informit Explore, we are also increasingly present in schools and public libraries. We are committed to promoting publishing diversity, intellectual freedom and critical thinking; with our vision to be the hub of the publishing, research and library communities in Australia and beyond.

About the role

As the Platform Operations and Delivery Coordinator, you’ll play a key role in ensuring the reliable day‑to‑day operation and ongoing improvements of Informit’s digital platform. Working closely with the Head of Platform, internal teams and external technology partners, you’ll coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements. Additionally in this role You’ll also support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues. A key part of the role is building strong relationships with vendors and stakeholders, maintaining effective operational processes and documentation, and identifying opportunities to improve the reliability, quality and customer experience of the platform. This is an opportunity to make a meaningful contribution to the continued development of Informit and its role in connecting researchers, educators, libraries and communities with Australasian scholarly content.

About You

You’re a proactive and adaptable technology professional who enjoys working across people, platforms and processes. You’re comfortable coordinating complex operational and delivery activities, working with technical and non-technical stakeholders, and bringing structure to issues that require investigation, collaboration and follow‑through. You’ll bring:

• Experience coordinating technology, platform or digital service operations, including incident management, testing, releases or service improvement.
• Strong stakeholder management skills and the ability to build effective relationships with internal teams, vendors and external partners.
• Excellent communication and negotiation skills, with the confidence to explain technical issues and requirements to a range of audiences.
• Strong project and change management capability, with the ability to balance time, cost, quality and business outcomes.
• Advanced digital and technology literacy, with the ability to navigate complex systems and interpret technical information.
• A proactive and solutions‑focused approach, with the ability to work independently, manage competing priorities and know when to elevate issues.
• A commitment to continuous improvement and identifying ways to strengthen operational processes, service quality and customer experience.
• Relevant tertiary qualifications in Information Technology, Information Management, Publishing or a related discipline.
• Experience working with digital products or platforms, particularly within the information services or publishing sectors, will be highly regarded.

What we offer you

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:

• Exclusive employee discounts at leading retailers.
• A strong focus on health and wellbeing, including RMIT‑subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options.
• Access to professional development training via LinkedIn Learning.
• A positive workplace culture with a staff reward program, and a staff wellbeing program.

Pre‑employment Checks

Appointment is subject to a successful Working with Children Check and National Police Check.

Our Commitment to Inclusion

At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio‑economic background, perspectives, or experiences. We are an equal opportunity employer committed to being a child‑safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates. As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at [e-mail] with your preferred communication method, and we will be in touch to discuss your requirements. Read our Child Safety Policy: Child Safety Policy We are a Circle Back Initiative Employer – we commit to responding to every applicant.

Applications Close: 25 Oct 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

About Us Jobs on Campus gives you the opportunity to gain paid employment on campus, the program advertises over 500 employment opportunities for RMIT students each year. The Jobs on Campus team will provide you with the tools to create a tailored application. The roles are available on RMIT Career Hub and vary from entry level positions to high level industry specific roles. Securing a role at RMIT will assist you to build skills and gain exposure to industry specific employment and contacts. Find out more