RMIT Student Connect Concierge

RMIT University; City of Melbourne; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

On-campus role

Résumé du poste

RMIT University is seeking a casual-minded Student Connect Concierge to deliver friendly, face-to-face and digital support to students. You will help students access services, answer enquiries, and assist with events and student card production across multiple campus locations.

Ideal candidates will be enrolled in an RMIT award program, have excellent English, and demonstrate reliability, flexibility, and the ability to multitask in a dynamic on-campus environment.

Qualifications

• Excellent written and spoken English; prior customer service experience.
• Enrollment in an RMIT award program (vocational or higher education) is preferred.
• Willingness to work on campus across City, Brunswick and Bundoora campuses.

Responsabilités

• Provide positive customer service via all channels.
• Follow protocols to educate students to self-serve.
• Answer first-level enquiries about accessing RMIT services.
• Utilise the University CRM to record interactions with students.
• Assist with set up and pack up of events or spaces.
• Support delivery of student engagement activities.
• Assist in production of student cards.
• Learn and stay up-to-date with University information.

Connaissances

Customer service

Verbal communication

Rapport building

Multitasking

Teamwork

Initiative

Reliability

Timeliness

Flexibility

On-campus availability

CRM familiarity

Outils

CRM software

Description du poste

Overview

Position Summary RMIT Student Connect Concierge provide an authentic peer-to-peer customer service experiences via face to face and digital channels. The position provides a variety of opportunities to work across multiple different platforms and activities. The role involves answering simple student enquiries, supporting/educating students on how to access and use the many services provided by RMIT, assisting with set up and pack up of different events, triaging enquiries to specific teams, and assisting with the production of student. cards Roles within the team are offered on a casual basis to provide a scalable, informed, and mobile workforce which can be quickly increased or reduced to respond to service demand. Whilst there is an ongoing need for RMIT Student Connect Concierge throughout the year, hours will fluctuate according to business needs and rosters are arranged accordingly. The RMIT Student Connect Concierge team provide a warm and welcoming face for students seeking advice, assistance, information or directions and are an integral part of the RMIT Student Connect team.

Key Accountabilities

Provide positive, helpful and proactive customer service via all service channels Follow established protocols to support and educate students to adopt self-service options. Answer first level enquiries about how to access RMIT services, including booking appointments online or how students can put themselves in a service queue Utilise the University CRM to record all interactions with students. Assist with set up and pack up of events, creative spaces or as instructed by a RMIT Student Connect Coordinator Support in the delivery of student engagement activities Support in the delivery of student card production Learn quickly and keep up-to-date with new University information

Key Selection Criteria

We are looking for someone who: is currently enrolled in an RMIT award program (vocational education, higher education) has demonstrated ability to provide excellent customer service, including effective verbal communication and rapport building has demonstrated ability to deliver excellent customer service to a significantly diverse audience has proven ability to exercise initiative, to think creatively, and to present in front of audiences to deliver key message is able to work well in a team and support a positive team culture in line with RMIT’s Code of Conduct has demonstrated drive, enthusiasm and commitment to own learning goals and team goals has demonstrated high level of organisation and ability to multitask will role model RMIT Values has demonstrated reliability, timeliness and flexibility of availability, particularly through peak demand periods (December-March) Please note this is an on-campus role, we cannot employ/onboard students who are living offshore. Successful candidates must be able to work on campus, with a preference for those who can work at multiple campus locations; City, Brunswick and Bundoora.

Qualifications

Excellent written and spoken English skills Prior customer service experience Note: Appointment to this position is subject to passing a Working with Children Check and other checks as required by the specific role. Maintaining a valid Working With Children Check is a condition of employment at RMIT.

Applications Close: 21 Oct 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

About Us

Jobs on Campus gives you the opportunity to gain paid employment on campus, the program advertises over 500 employment opportunities for RMIT students each year. The Jobs on Campus team will provide you with the tools to create a tailored application. The roles are available on RMIT Career Hub and vary from entry level positions to high level industry specific roles. Securing a role at RMIT will assist you to build skills and gain exposure to industry specific employment and contacts. Find out more