Platform & AI Engineering Lead

NSW Department of Customer Service; Sydney; On-site; AUD 154,000 - 178,000; Full time

Job summary

NSW Department of Customer Service in Sydney is seeking a high‑impact Manager, Platform Development, Operations and AI within the Data Analytics Centre. You will lead engineers across cloud, data and AI platforms, shaping technical direction, architecture and secure, scalable solutions that serve multiple agencies.

You will drive engineering practices, manage risk, and partner with stakeholders to translate complex needs into prioritised roadmaps.

Qualifications

• Demonstrated experience leading platform, cloud, software or data engineering teams in a complex delivery environment.
• Strong hands-on technical foundation in Microsoft Azure and modern engineering practices, including APIs, DevOps, CI/CD and infrastructure as code.
• Experience delivering secure, scalable digital platforms or data and AI solutions, with a sound understanding of reliability, observability and operational support.
• Ability to provide pragmatic architecture and engineering leadership while balancing delivery speed, technical debt, security, cost and long-term sustainability.

Responsibilities

• Lead, coach and develop a high-performing platform engineering team, setting clear priorities, standards and accountabilities.
• Own the technical delivery of platform and customer solutions from design through build, release and transition to operations.
• Define and uplift engineering practices across solution architecture, secure coding, APIs, automated testing, source control, CI/CD and infrastructure as code.
• Guide the design and implementation of Azure-based cloud, data, application and AI services using reusable, supportable patterns.
• Ensure platforms remain secure, reliable and cost-effective through capacity planning, observability, performance management, vulnerability remediation and incident response.
• Embed appropriate security, privacy, data protection and AI assurance controls into engineering delivery.
• Manage technical risk, dependencies and trade-offs, escalating issues early and providing clear, practical recommendations to senior stakeholders.
• Partner with customers and internal teams to translate complex requirements into prioritised roadmaps and achievable delivery plans.
• Assess and onboard new technologies where they provide clear value and align with enterprise standards.
• Support workforce planning, recruitment, capability development and knowledge sharing across the broader DAC engineering community.
• Customise and refine LLM models and various ML models to solve business problems.

Skills

Azure

CI/CD

APIs

DevOps

Security

Leadership

Governance & risk

AI/ML basics

Tools

Terraform

Bicep

GitHub

Azure DevOps

Kubernetes

Python

TypeScript/Node.js

NEST.JS

REACT

Job description

NSW Department of Customer Service in Sydney is seeking a high‑impact Manager, Platform Development, Operations and AI within the Data Analytics Centre. You will lead engineers across cloud, data and AI platforms, shaping technical direction, architecture and secure, scalable solutions that serve multiple agencies.

You will drive engineering practices, manage risk, and partner with stakeholders to translate complex needs into prioritised roadmaps.