PlanSA Service Desk Lead — Flexible Hours & Impact

I Work For Sa; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department for Housing and Urban Development in Adelaide is seeking a Service Desk Team Lead to head the PlanSA Service Desk, providing first-level technical support for the ePlanning platform. You will manage daily operations, generate performance statistics, and coordinate onboarding and training for users.

The role requires leadership in customer service, strong communication, and the ability to navigate a complex regulatory environment.

Qualifications

• Proficient in Microsoft Outlook, Word and Excel.
• Demonstrated flexibility, adaptability and versatility of approach in dealing with changing work requirements, new information and procedures.
• Ability to communicate clearly, concisely and effectively with stakeholders at all levels, including consulting, liaising and influencing.

Responsibilities

• Lead the PlanSA Service Desk in providing first-level technical support for the ePlanning system.
• Oversee daily team operations and prepare service desk performance statistics.
• Act as escalation point for enquiries and technical support issues; coordinate user management activities including audits, onboarding and training.
• Demonstrate excellent customer service and apply understanding of the ePlanning system to support effective service delivery.

Skills

Leadership

Communication

Time management

Adaptability

Attention to detail

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Department for Housing and Urban Development in Adelaide is seeking a Service Desk Team Lead to head the PlanSA Service Desk, providing first-level technical support for the ePlanning platform. You will manage daily operations, generate performance statistics, and coordinate onboarding and training for users.

The role requires leadership in customer service, strong communication, and the ability to navigate a complex regulatory environment.