Planning & Infrastructure: Customer Support Specialist

Department of Climate Change, Energy, the Environment and Water; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

The Department of Climate Change, Energy, the Environment and Water in Parramatta is offering 2 temporary full-time roles up to 6 months. You will be the first point of contact for customers navigating Development Coordination Authority services, providing clear guidance and connecting customers with the right experts.

Ideal candidates have excellent communication, strong problem-solving skills, and the ability to manage high-volume enquiries while ensuring accuracy.

Qualifications

• Degree qualification in a related discipline or equivalent relevant experience.
• Excellent communication with diverse customers and stakeholders.
• Strong problem-solving and sound judgement for complex enquiries.
• Strong time management and ability to handle high-volume workloads.
• Outstanding stakeholder engagement and cross-team collaboration.

Responsibilities

• Be the first point of contact for customers accessing Development Coordination Authority services.
• Respond to enquiries, provide clear guidance and connect customers with the right technical expertise.
• Balance high enquiry volumes with complex customer needs while keeping service accurate and timely.
• Identify service improvements that make processes easier and improve the customer experience.

Skills

Clear communication

Problem solving

Time management

Stakeholder engagement

Education

Degree in related discipline or equivalent experience

Job description

The Department of Climate Change, Energy, the Environment and Water in Parramatta is offering 2 temporary full-time roles up to 6 months. You will be the first point of contact for customers navigating Development Coordination Authority services, providing clear guidance and connecting customers with the right experts.

Ideal candidates have excellent communication, strong problem-solving skills, and the ability to manage high-volume enquiries while ensuring accuracy.