Customer Experience Advisor - Planning (Flexible, Parramatta)

Department Of Industry; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Planning, Housing and Infrastructure (DPHI) in NSW is seeking a Customer Support Officer for a temporary 6-month full-time role based in Parramatta with flexible working.

You will be the first contact for customers, delivering clear guidance, handling high volumes, and linking clients with the right specialists, while contributing to service improvements. A degree is required and strong communication, problem-solving and time-management skills are essential.

Qualifications

• Degree qualification in a related discipline or equivalent experience.
• Excellent communication and ability to advise diverse customers.
• Strong problem-solving and sound judgement for complex enquiries.
• Strong time management and organisational skills.

Responsibilities

• Be the first point of contact for customers navigating DPHI services.
• Respond to enquiries, provide guidance, and connect customers with experts.
• Balance high volumes with complex needs, ensuring accurate, timely service.
• Identify service improvements to enhance customer experience.

Skills

Communication

Problem solving

Time management

Stakeholder engagement

Education

Degree qualification

Job description

Department of Planning, Housing and Infrastructure (DPHI) in NSW is seeking a Customer Support Officer for a temporary 6-month full-time role based in Parramatta with flexible working.

You will be the first contact for customers, delivering clear guidance, handling high volumes, and linking clients with the right specialists, while contributing to service improvements. A degree is required and strong communication, problem-solving and time-management skills are essential.