Planning & Development Admin Specialist – Hybrid

NRW.Global Business; Port Macquarie; Hybrid; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements - hybrid

Flexi-time

Discounted gym membership

The Welcome Experience

Career development opportunities

Annual salary increase per Local Govt.

Long service leave after 5 years

Employee assistance program

Salary packaging options

Awards ceremony recognition

Job summary

Port Macquarie-Hastings Council is seeking an Administration Officer to join the Development Services team. You will provide high-quality administrative support for planning and development, assist customers and stakeholders, and help deliver services that support community growth.

The role requires strong organisation, customer focus, and teamwork. The successful candidate will handle enquiries, issue development-related fees, process applications, maintain records, and support internal staff.

Qualifications

• Experience in an administrative support role in planning/development/local government or similar environment.
• High-level computer skills with databases, records management, and MS Office.
• Strong attention to detail and ability to process information accurately.
• Ability to follow procedures, manage competing priorities, and meet deadlines.
• Well-developed written and verbal communication skills.
• Commitment to excellent customer service and teamwork.
• Experience with Content Manager and/or Civica Authority is highly regarded.

Responsibilities

• Respond to customer enquiries relating to planning and development matters.
• Prepare and issue fees for development applications and bonds.
• Generate Planning Certificates and other development-related documentation.
• Receive, register and process development applications and supporting documents.
• Process requests for copies of development-related records and documents.
• Maintain accurate records and data entry within relevant business systems.
• Provide administrative support to internal stakeholders involved in development application processing.
• Assist with training and guidance for Customer Service Officers on development processes.

Skills

Administrative experience

Customer service

Microsoft Office

Databases experience

Records management

Attention to detail

Written and verbal communication

Teamwork

Content Manager experience

Civica Authority experience

Tools

Content Manager

Civica Authority

Job description

Port Macquarie-Hastings Council is seeking an Administration Officer to join the Development Services team. You will provide high-quality administrative support for planning and development, assist customers and stakeholders, and help deliver services that support community growth.

The role requires strong organisation, customer focus, and teamwork. The successful candidate will handle enquiries, issue development-related fees, process applications, maintain records, and support internal staff.