Planning Administrator

Atco; Cockburn; On-site; AUD 65,000 - 80,000; Full time

Job summary

ATCO is seeking a Planner Administrator in Western Australia to join our team for a fixed-term 12 months. The role focuses on reviewing, processing, monitoring, and closing customer requests for site works while handling administrative tasks to ensure smooth operations.

The ideal candidate has strong customer service experience and is skilled at managing multiple IT systems, including SAP. Proficiency in Microsoft 365 and the ability to work independently or collaboratively are essential.

Qualifications

• Experience in a customer service role.
• Ability to learn and manage multiple IT systems effectively.
• Demonstrated multitasking and prioritisation under pressure.
• Proficient using Microsoft 365 (Word, Excel, Outlook).

Responsibilities

• Coordinate Third Party Works, issue job packs and manage related contracts.
• Maintain and update systems and reports (SAP essential; PowerBI advantageous).
• Create and manage work orders, monitor progress and close completed works.
• Review inquiries, manage Outlook inbox and support cross-department workflows.
• Handle procurement tasks including materials, purchase orders and goods receipting.
• Support project tracking (budgets, approvals, change management) and data analysis.

Skills

Customer service

Administrative skills

Multitasking

Time management

Tools

SAP

PowerBI

Microsoft 365

Job description

ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer focused energy and infrastructure solutions. ATCO owns and operates Western Australia's largest gas distribution network with more than 800,000+ connection points and 15,000km of pipelines.

Are you an experienced customer service professional with a strong administrative skill? Do you thrive in a fast-paced environment, managing time-sensitive tasks with precision? If so, we want to hear from you! We are looking for aPlanner Administratorto join our dynamic team.

Fixed term: 12 months

About the role:

In this role, you will be responsible for reviewing, processing, monitoring, and closing out customer requests for site works while managing administrative tasks to ensure smooth operations. If you’re organised, detail-oriented, and have a knack for customer service, this position is perfect for you!

Key Responsibilities:

• Coordinate Third Party Works, issue job packs, and manage related contract documentation and registers
• Maintain and update systems and reports (SAP essential; PowerBI advantageous) including accurate data entry and timesheet processing
• Create and manage work orders, monitor job progress, and close out completed works
• Review and prioritise inquiries, managing an Outlook inbox and collaborating across departments to support workflow
• Handle procurement tasks including materials, purchase orders, and goods receipting
• Support project tracking (budgets, approvals, change management) and contribute to data analysis and reporting

About You

The ideal candidate will have previous experience in a customer service role and the ability to learn and manage multiple IT systems effectively. They should be capable of working independently as well as collaboratively within a team, demonstrating strong multitasking abilities and the capacity to re-prioritise tasks efficiently under pressure.

Qualifications & Experience:

• Strong verbal and written communication paired with advanced problem‑solving skills
• Demonstrated reliability, honesty, and integrity
• Proficient in Microsoft 365 applications (Word, Excel, Outlook, Adobe)

Why Join Us?

• Opportunity to work in a supportive and collaborative environment
• Competitive salary and benefits package

ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people.