Planner

ATCO Australia; City Of Cockburn; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free parking

Salary Sacrifice options

Corporate discounts (health insurance,

banking and fitness clubs)

Job summary

ATCO Australia is seeking a Planner on a 12-month fixed-term contract to coordinate customer requests, schedule site works and move activities from enquiry to completion. This busy role requires strong organisation and problem-solving.

You'll work with field teams and internal departments to maintain service standards and deliver a positive customer experience, using multiple IT systems including MS Office 365; SAP experience is a plus.

Qualifications

• Experience in customer service, administration, planning or scheduling roles.
• Excellent attention to detail and problem-solving capability.
• Proficient with multiple IT systems and databases.
• Strong communication and stakeholder management skills.
• Experience using SAP is a plus.

Responsibilities

• Review customer requests and create work orders for site activities.
• Manage enquiries and prioritise requests via shared Outlook mailbox.
• Dispatch and monitor work orders to ensure timely completion.
• Liaise with internal stakeholders to meet service delivery targets.
• Raise purchase orders, process invoices and support procurement.
• Assist with reporting and maintain accurate operational records.

Skills

Customer service

Administration

Planning

Scheduling

Communication

Stakeholder management

Tools

Microsoft Office 365

SAP

Job description

ATCO Gas Australia owns and operates Western Australia's largest gas distribution network, providing an essential service to more than 800,000 homes and businesses across the state.

We're looking for a Planner to join our team on a 12-month fixed-term contract. This is a busy and varied role where you'll coordinate customer requests, schedule site works and help keep activities moving efficiently from enquiry through to completion.

If you're highly organised, enjoy solving problems and can confidently manage multiple priorities, we'd love to hear from you.

About The Role

As a Planner, you'll be responsible for managing site works requests, creating and monitoring work orders, and ensuring customers and stakeholders receive timely and accurate support. Working closely with field teams and internal departments, you'll play an important role in maintaining service standards and delivering a positive customer experience.

Key Responsibilities

• Review customer requests and create work orders for site-based activities.
• Manage incoming enquiries and prioritise requests through a shared Outlook mailbox.
• Dispatch and monitor work orders, ensuring activities are completed and closed out accurately.
• Liaise with internal stakeholders to maintain workflow and meet service delivery targets.
• Raise purchase orders, process invoices and assist with procurement activities.
• Support reporting, data analysis and the maintenance of accurate operational records.

About You

You're someone who enjoys being organised, can adapt to changing priorities and takes pride in delivering great customer service. You're comfortable working across multiple systems, have strong attention to detail and enjoy collaborating with a range of stakeholders.

To Be Successful You'll Bring

• Previous experience in a customer service, administration, planning or scheduling role.
• Excellent attention to detail and problem-solving capability.
• Confidence working across multiple IT systems and databases.
• Strong communication and stakeholder management skills.
• Experience using Microsoft Office 365.
• SAP experience would be highly regarded.

Why ATCO?

At ATCO, safety, reliability and continuous improvement are at the heart of everything we do. You'll join a supportive team, develop valuable operational experience and contribute to an organisation that delivers an essential service to communities across Western Australia.

What We Offer

• Free parking
• Salary Sacrifice options
• Access to corporate discounts, including health insurance, banking, and fitness clubs.

ATCO fosters an inclusive workplace where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and welcome applications from people of all backgrounds and experiences.