Plan Management Officer

Mpower Inc; Warrnambool; Hybrid; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Health and wellbeing programs

Generous salary packaging options

Flexible working environment

Professional Development

Job summary

Mpower Inc. is seeking a part-time Plan Management Officer to join our Plan Management Team in Warrnambool. You will help NDISS participants maximise their funding by handling invoices, budgets, and reporting, ensuring clarity and compliance.

The role focuses on customer service, timely processing, and strong relationship management with participants, families, and service providers. Certificate 3 in Accounts Administration or equivalent is preferred.

Qualifications

• Minimum of Certificate 3 in Accounts Administration or other financial qualification.

Responsibilities

• Process invoices and monitor budgets to maximise participant funding.
• Provide financial reporting and ensure participants have visibility over funding and spending.
• Maintain compliance and deliver responsive, accurate plan management services.

Skills

Customer service

Attention to detail

Budgeting

Financial reporting

Education

Certificate 3 in Accounts Administration

Job description

Part Time (Hours Negotiable for the Right Candidate)

Mpower Inc. has an exciting opportunity for a Plan Management Officer within our Plan Management Team.

Our Plan Management Officers help participants get the most from their NDIS funding by providing reliable financial administration, transparent budget management, and personalised support. Through responsive service and attention to detail, we empower participants to focus on achieving their goals while we take care of the paperwork and payments

The Role

A Plan Management Officer plays a vital role in helping NDIS participants maximise the value of their funding while reducing the administrative burden of managing their plan. Acting as a trusted support person, they process invoices, monitor budgets, provide financial reporting, and ensure participants have clear visibility over their funding and spending.

With a strong focus on customer service, compliance, and relationship management, a Plan Management Officer works closely with participants, families, support coordinators, and service providers to deliver accurate, timely, and responsive plan management services. Their goal is to empower participants with greater choice, control, and confidence in achieving their NDIS goals

The ideal candidate will have a minimum of Certificate 3 in Accounts Administration or other financial qualification.

What We Offer

We are proud and motivated to be an employer of choice in our local community and confidently offer:

• A dynamic and vibrant team environment where employee support is a priority
• Health and wellbeing programs
• Generous salary packaging options
• A flexible working environment
• Opportunities for Professional Development

Further Information

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification at Level 5 or as negotiated.

Applications close Sunday 25th October 2026

Applications should include a cover letter, resume, and details of three professional referees. Applicants may be shortlisted and interviewed prior to the closing date.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity legislation and is committed to compliance requirements, including industry Codes of Conduct and Child Safety Standards.

Appointment is subject to satisfactory NDIS Workers Screening Clearance and Working with Children Check. All applications will be treated in the strictest confidence.