Placement Support Officer - Outcomes & Compliance

Griffith International; Toowoomba Regional; On-site; AUD 69,000 - 85,000; Full time

Benefits offered by this job

Salary + Bonus

Extra annual leave

Career progression

Training budget

BUSY Benefits program

Employee Assistance Program

Job summary

The BUSY Group in Toowoomba is seeking a Post Placement Support Officer to collect evidence for outcome claims and perform claim calculations, supporting job seekers and employers to identify barriers and sustain employment over a 26-week period.

You will advise staff, conduct quality checks, coordinate wage subsidies, and ensure compliance with documentary evidence guidelines while maintaining records. This fixed-term, full-time role is based in our Toowoomba office.

Qualifications

• Demonstrated excellence in customer service and problem-solving skills.
• Highly organised, proactive, and able to manage caseloads, visits, and crises while maintaining accurate records.
• Strong verbal and written communication skills across diverse audiences.
• Ability to obtain a Blue Card and National Police Check with no disclosable outcomes.

Responsibilities

• Collect and collate documentary evidence for outcome claims and perform claim calculations.
• Work with job seekers and employers to identify barriers to ongoing employment.
• Quality check and submit evidence to substantiate outcomes while negotiating wage subsidies.

Skills

Customer service

Problem solving

Organisation

Communication

Blue Card & Police Check

Job description

The BUSY Group in Toowoomba is seeking a Post Placement Support Officer to collect evidence for outcome claims and perform claim calculations, supporting job seekers and employers to identify barriers and sustain employment over a 26-week period.

You will advise staff, conduct quality checks, coordinate wage subsidies, and ensure compliance with documentary evidence guidelines while maintaining records. This fixed-term, full-time role is based in our Toowoomba office.