Post-Placement Support Officer - Drive Lasting Outcomes

The BUSY Group; Toowoomba Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

The BUSY Group is hiring a Post Placement Support Officer in Toowoomba to manage documentary evidence for outcome claims and perform claim calculations. You will work with job seekers and employers to overcome barriers that affect sustained employment and ensure evidence meets guidelines over a 26-week period.

The role includes advising staff, quality checking, and negotiating wage subsidies while maintaining accurate records and compliance.

Qualifications

• Experience in client-facing roles and stakeholder engagement.
• Ability to coordinate with job seekers and employers to resolve issues.
• Strong organisational skills to manage documentation and records.

Responsibilities

• Collect and collate documentary evidence for outcome claims.
• Perform claim calculations and monitor 26-week employment continuity.
• Guide staff, mitigate barriers, and ensure compliance with evidence guidelines.
• Negotiate wage subsidies while maintaining accurate records.

Skills

Relationship-building

Customer service

Problem-solving

Organised

Verbal communication

Written communication

Job description

The BUSY Group is hiring a Post Placement Support Officer in Toowoomba to manage documentary evidence for outcome claims and perform claim calculations. You will work with job seekers and employers to overcome barriers that affect sustained employment and ensure evidence meets guidelines over a 26-week period.

The role includes advising staff, quality checking, and negotiating wage subsidies while maintaining accurate records and compliance.