Post Placement Support Officer

The BUSY Group; Toowoomba Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

The BUSY Group is hiring a Post Placement Support Officer in Toowoomba to manage documentary evidence for outcome claims and perform claim calculations. You will work with job seekers and employers to overcome barriers that affect sustained employment and ensure evidence meets guidelines over a 26-week period.

The role includes advising staff, quality checking, and negotiating wage subsidies while maintaining accurate records and compliance.

Qualifications

• Experience in client-facing roles and stakeholder engagement.
• Ability to coordinate with job seekers and employers to resolve issues.
• Strong organisational skills to manage documentation and records.

Responsibilities

• Collect and collate documentary evidence for outcome claims.
• Perform claim calculations and monitor 26-week employment continuity.
• Guide staff, mitigate barriers, and ensure compliance with evidence guidelines.
• Negotiate wage subsidies while maintaining accurate records.

Skills

Relationship-building

Customer service

Problem-solving

Organised

Verbal communication

Written communication

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the role...

As a Post Placement Support Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment. You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period.

You will advise, guide and assist staff to achieve outcomes and notify managers of any issues or concerns regarding placements. You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.

This role Fixed Term-Full Time till 30 June 2027 based in our Toowoomba office.Working hours; Monday to Friday 8:30am-5pm.

Why Join BUSY?

• ACHIEVABLE and generous bonus incentive plans
• 3 additional paid annual leave days – Christmas closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program- Retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App

A bit about you...

• A natural relationship-builder who thrives on connecting with young people, employers, and community partners.
• Demonstrated excellence in customer service and problem-solving skills.
• Highly organised, proactive, and able to manage caseloads, workplace visits, and crisis interventions while maintaining accurate records.
• Strong verbal and written communication skills, adaptable to diverse audiences.
• Ability to obtain a Blue Card and National Police Check with no disclosable outcomes.

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.