Pick-up Point Co-worker - Geelong

IKEA; Geelong; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Paid annual leave

Parental leave

Employee assistance program

Meals in Co-worker restaurant

Free Co-worker parking

Benefits membership

Job summary

IKEA is hiring a Pick-up Point Co-worker at the Geelong external pickup point. The role is permanent part-time, 40 hours per fortnight, with a rotating roster including early and late shifts and some weekends.

Responsibilities include welcoming customers, processing orders, assisting with loading/unloading, and maintaining stock accuracy while collaborating with store and transport teams to ensure smooth customer journeys.

Qualifications

• Customer-focused and committed to a positive customer experience.
• Friendly and confident communication with customers and colleagues.
• Organised and detail-oriented with accurate order handling.
• Comfortable with warehouse tasks including lifting and moving goods.

Responsibilities

• Welcome customers and provide a helpful pickup experience.
• Receive, check, sort and organise goods, locate and hand over orders.
• Assist loading/unloading and ensure orders are stored safely for collection.
• Maintain accurate order/stock information and collaborate with store teams.
• Keep a clean, safe warehouse and support opening/operation of Geelong Pick-up Point.

Skills

Customer focus

Communication

Organised

Physical fitness

Job description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

$29.65 base hourly pay rate

Above award rates and penalty rates (including Sunday and Public Holidays)

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

24/7 access to our Employee Assistance Program for health and wellbeing support

Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

Free Co-worker parking

Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

Bonus programme (where eligible)

Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

These roles are Permanent Part-time, 40hrs/fortnight based at the external pick-up point in Geelong.

The role will require availability to work between the hours of 6am-10pm.

The internal job title for this role is Pick-up Point Co-worker.

Applications close Wednesday 11 November 2026.

As the Pick-up point operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As a Pick-up Point Co-worker your responsibilities will include, but are not limited to:

Welcoming customers and providing a friendly, helpful and convenient pick-up experience with the collection of their orders.

Receiving, checking, sorting and organising goods within the warehouse then locating, preparing and handing over customer orders accurately and efficiently.

Supporting the loading and unloading of goods, including manual handling, and ensuring customer orders are stored safely and are readily available for collection.

Maintaining accurate order and stock information whilst working closely with the store, fulfilment, transport and customer service teams to ensure a smooth customer journey.

Maintaining a clean, organised and safe customer and warehouse environment and following all relevant safety procedures, routines and policies.

Supporting the set-up, opening and ongoing improvement of the Geelong Pick-up Point and contributing to the successful day-to-day operation, supporting other tasks as required.

Who you are

As a Pick-up Point Co-worker you are or you have:

Customer-focused and committed to creating a positive experience for every customer.

Friendly, approachable and confident when communicating with customers and co-workers.

Organised and detail-oriented, with the ability to manage orders accurately.

Comfortable working in a warehouse environment and performing physical tasks, including lifting and moving goods.

Reliable, self-motivated and able to work independently and efficiently in a fast-paced environment.

Flexible and willing to move between customer service and fulfilment responsibilities as required.

Adaptable and open to learning, particularly as this is a new way of working for our business.

Excited by the opportunity to establish and grow our first IKEA operated Pick-up Point which will be based in Geelong