Pickup Point Co-worker — Customer Service & Fulfillment

IKEA; Melbourne; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

5 weeks’ Paid Annual Leave

5 weeks Paid Parental Leave

15% Co-worker discount

Subsidised meals

Free uniforms

Free Co-worker parking

Bonus programme

Benefits Membership

Co-worker Loyalty programme

EAP 24/7

Job summary

IKEA Geelong is hiring a Pick-up Point Co-worker to welcome customers, assist with order collection and support warehouse operations at our Geelong pickup point.

This permanent part-time role offers a 40 hours per fortnight schedule, rotating day/evening shifts, 6am–10pm availability, and benefits including 5 weeks annual leave, coworker discount, meals, and parking.

Join our team to help deliver a smooth customer journey and build the first IKEA-operated pick-up point in Geelong.

Qualifications

• Customer-focused and committed to creating a positive experience for every customer.
• Friendly, approachable and confident when communicating with customers and co-workers.
• Organised and detail-oriented, with the ability to manage orders accurately.
• Comfortable working in a warehouse environment and performing physical tasks, including lifting and moving goods.

Responsibilities

• Welcoming customers and providing a friendly, helpful and convenient pick-up experience with the collection of their orders.
• Receiving, checking, sorting and organising goods within the warehouse then locating, preparing and handing over customer orders accurately and efficiently.
• Supporting the loading and unloading of goods, including manual handling, and ensuring customer orders are stored safely and are readily available for collection.
• Maintaining accurate order and stock information whilst working closely with the store, fulfilment, transport and customer service teams to ensure a smooth customer journey.
• Maintaining a clean, organised and safe customer and warehouse environment and following all relevant safety procedures, routines and policies.
• Supporting the set-up, opening and ongoing improvement of the Geelong Pick-up Point and contributing to the successful day-to-day operation, supporting other tasks as required.

Job description

IKEA Geelong is hiring a Pick-up Point Co-worker to welcome customers, assist with order collection and support warehouse operations at our Geelong pickup point.

This permanent part-time role offers a 40 hours per fortnight schedule, rotating day/evening shifts, 6am–10pm availability, and benefits including 5 weeks annual leave, coworker discount, meals, and parking.

Join our team to help deliver a smooth customer journey and build the first IKEA-operated pick-up point in Geelong.