Phone-Based Aged Care Concierge

Care Made Easy; Sydney; Presencial; AUD 33 000 - 39 000; Tempo parcial

Resumo da oferta

Care Made Easy is seeking a courteous casual call-centre adviser to support families seeking aged care placements and Home Care options from Sydney. You will speak with families by phone, understand their needs, and guide them toward suitable providers with empathy.

You will use internal systems, handle inbound/outbound inquiries, and build trust by providing accurate, up-to-date information. Prior experience in customer service and KPI awareness is valued, and experience in aged care is welcome

Qualificações

• 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential
• Evidence of achieving KPIs and handling high volumes of daily calls (inbound and outbound)
• Strong written and verbal communication skills
• Strong computer literacy and intuition to problem solve
• Experience in aged care is preferred, but not essential

Responsabilidades

• Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
• Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences
• Answer client questions relating to residential aged care, or Home Care.
• Cultivate and build a relationship with the client by providing empathy and reassurance
• Offer individual client information and advice tailored to their personal situation
• Provide families with the most up-to-date information regarding aged care overall.

Conhecimentos

Communication skills

Computer literacy

Call centre experience

KPIs achievement

Aged care knowledge

Descrição da oferta de emprego

Care Made Easy is seeking a courteous casual call-centre adviser to support families seeking aged care placements and Home Care options from Sydney. You will speak with families by phone, understand their needs, and guide them toward suitable providers with empathy.

You will use internal systems, handle inbound/outbound inquiries, and build trust by providing accurate, up-to-date information. Prior experience in customer service and KPI awareness is valued, and experience in aged care is welcome