Pharmacy Operations Lead - Process & Quality Excellence

AmerisourceBergen Corporation; Melbourne; On-site; AUD 95,000 - 125,000; Full time

Job summary

Cencora in Melbourne seeks an experienced Pharmacy Operations Lead to supervise pharmacy support workflows, ensuring service levels and quality. You will oversee audit-ready documentation, resolve discrepancies, and explain policy implications to stakeholders.

You will drive process improvements, coordinate training and cross-training, and pilot small automation initiatives while guiding the team to maintain regulatory compliance and high performance.

Qualifications

• High School Diploma/GED or equivalent experience required.
• Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or related field preferred.
• Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification preferred.

Responsibilities

• Leads daily operations across pharmacy support workflows to meet service levels and quality standards.
• Coordinates creation and accuracy of audit-ready logs and reconciliations; prevents recurrence of discrepancies.
• Explains procedures and policy implications to align stakeholders and prepare manager-ready summaries with KPI impacts.
• Acts as first-line escalation for complex cases and triages within authority.
• Modifies workflows, templates, and checklists to address control gaps and regulatory updates; trains the team.
• Pilots small automations or tooling enhancements and documents outcomes for scale or rollback.
• Directs cross-training coverage and adjusts staffing during peaks and absences.

Skills

Pharmacy operations

Queue management

Documentation

Coaching

Training

Automation pilots

Stakeholder alignment

Education

High School Diploma / GED

Associate's degree related field

Lean Six Sigma certification (Yellow/Green)

Job description

Cencora in Melbourne seeks an experienced Pharmacy Operations Lead to supervise pharmacy support workflows, ensuring service levels and quality. You will oversee audit-ready documentation, resolve discrepancies, and explain policy implications to stakeholders.

You will drive process improvements, coordinate training and cross-training, and pilot small automation initiatives while guiding the team to maintain regulatory compliance and high performance.