Pets in Crisis Case Coordinator

RSPCA Queensland Ltd.; Brisbane; On-site; AUD 33,000 - 48,000; Part time

Benefits offered by this job

8 weeks parental leave

Flexible working arrangements

Study leave

Counselling and mental health services

Free on-site parking

Discounts and pet-related perks

50% off Royal Canin pet food

Free pet adoption

Job summary

RSPCA Queensland is seeking a compassionate Pets in Crisis Officer to support the delivery of the Pets in Crisis program in Brisbane. This part-time role (22.8 hours per week) involves coordinating referrals, animal intake and care, and maintaining client communications to ensure both people and their pets receive timely, respectful support.

You’ll work with domestic violence services and our animal care teams to coordinate safe transport, appointments and follow-up, making a real difference for

Qualifications

• Experience in human or animal welfare services, case management, client support or related environment.
• Exceptional interpersonal and communication skills, with the ability to communicate sensitively and effectively with people from diverse backgrounds.
• Strong relationship-building skills and confidence working collaboratively with internal teams, community organisations and external service providers.
• Excellent organisation and case coordination skills, with the ability to manage competing priorities and follow through on actions.
• The ability to work autonomously while remaining connected and collaborative within a broader team.
• Sound judgement, problem-solving skills and the ability to remain calm and professional in challenging or sensitive situations.
• Strong administration and computer skills, including confidence using Microsoft Office and maintaining accurate records.
• The capacity to undertake physical duties and safely handle a minimum weight of 10kg.

Responsibilities

• Coordinate referrals, intake, care arrangements and the safe return of animals through the Pets in Crisis program.
• Act as a key point of contact for clients, providing regular updates and clear information throughout their involvement in the program.
• Work closely with domestic and family violence support workers to coordinate appropriate support for clients and their animals.
• Coordinate safe and appropriate transport of animals to and from RSPCA Queensland locations.
• Collaborate with our animal care, foster and veterinary teams to coordinate appropriate care and capacity for animals entering the program.
• Liaise with external providers and community partners to connect clients with additional support where required.
• Maintain accurate case notes, records and program data, including coordinating veterinary and other appointments.
• Support regional RSPCA Queensland teams delivering the Pets in Crisis program.
• Contribute ideas and feedback to continually improve program processes, efficiency and client experience.
• Help capture program outcomes and success stories that demonstrate the impact of Pets in Crisis.

Skills

Case management

Client support

Interpersonal skills

Communication

Job description

RSPCA Queensland is seeking a compassionate Pets in Crisis Officer to support the delivery of the Pets in Crisis program in Brisbane. This part-time role (22.8 hours per week) involves coordinating referrals, animal intake and care, and maintaining client communications to ensure both people and their pets receive timely, respectful support.

You’ll work with domestic violence services and our animal care teams to coordinate safe transport, appointments and follow-up, making a real difference for