Crisis Support Case Worker: People & Pet Advocate

Rspca; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

RSPCA NSW is seeking an experienced Case Worker to join our Crisis Support Programs team on a 12-month full-time contract. You will support clients and their pets across aged care, domestic violence, homelessness, emergency boarding and pet emergency treatment programs, ensuring crises are managed with compassion and professionalism.

The role requires weekend on-call availability, risk assessments, strong case management skills, and the ability to coordinate with human welfare agencies while

Qualifications

• Bachelor’s degree in Social Sciences or community welfare required.
• Current unrestricted driver’s license required.
• Experience with vulnerable individuals/families in aged care, DV, homelessness, mental health, or disability.
• Case management experience essential.
• Comprehensive needs assessment experience.
• Ability to handle emotionally charged situations with decisive strategies.
• Ability to exercise discretionary authority and implement solutions.

Responsibilities

• Review cases referred by Intake Officer.
• Evaluate requirements and determine access to services.
• Conduct risk assessment of transport jobs involving RSPCA staff/volunteers.
• Maintain positive client relationships and develop external agency links.
• Ensure and maintain communication with all required parties relating to client and animal wellbeing.
• Liaise with external agencies regarding delivery of services to new clients.
• Provide comprehensive record keeping of all interactions with clients or animals.
• Update client and/or animal information on platforms (e.g., Ezyvet, Salesforce, AnimalOs).
• Assist with in home and transportation jobs where required.
• Assist on roster system with weekend on-call emergencies.
• Maintain communication with Animal Officer regarding updates and treatment plans.
• Adhere to financial policy for provision of crises services.
• Record monthly output statistics and provide insights into activity demand.
• Raise community awareness of links between human wellbeing and animal welfare.
• Deliver presentations to human welfare organisations.
• Build existing relationships to grow crisis support programs.
• Participate in training of new team members.
• Collaborate with Animal Operations across departments and model RSPCA NSW values.
• Lead with WHS obligations and promote safety throughout the team.
• Contribute to future development and expansion of Crisis Support Programs.

Skills

Organizational and Administrative

Interpersonal skills

Boundaries understanding

Human-animal bond advocate

Communication skills

Trauma-informed support

Process improvements

Computer literacy

Education

Bachelor's degree in Social Sciences or community welfare

Job description

RSPCA NSW is seeking an experienced Case Worker to join our Crisis Support Programs team on a 12-month full-time contract. You will support clients and their pets across aged care, domestic violence, homelessness, emergency boarding and pet emergency treatment programs, ensuring crises are managed with compassion and professionalism.

The role requires weekend on-call availability, risk assessments, strong case management skills, and the ability to coordinate with human welfare agencies while