Crisis Support Case Worker – Weekend On-Call

RSPCA New South Wales; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

RSPCA NSW in Sydney is seeking a Case Worker to join the Crisis Support Programs. You will provide case management and support to clients and their pets across our aged care, domestic violence, homelessness, and emergency care initiatives, with a focus on maintaining the human-animal bond.

The role requires availability for a rotating weekend on-call roster, weekend on-call emergencies, and collaboration with Animal Officer and external agencies.

Qualifications

• Bachelor's degree in Social Sciences, community welfare or equivalent (essential)
• Current and unrestricted driver’s license (essential)
• Experience working with vulnerable individuals/families in aged care/domestic violence/homelessness/mental health/disability sectors
• Case management experience (essential)
• Experience in comprehensive needs assessment
• Developed effective strategies and decisiveness in emotionally charged situations
• Discretionary authority within role
• Ability to weigh up options and identify effective solutions

Responsibilities

• Review cases referred by Intake Officer
• Evaluate requirements for each enquiry and access to services
• Conduct risk assessment of transport jobs involving RSPCA staff/volunteers
• Maintain positive client relationships and develop new external agency relationships
• Communicate with required parties regarding client and animal care and wellbeing
• Liaise with external agencies regarding delivery of programs to new clients
• Keep comprehensive records of interactions for clients and animals
• Update client/animal information on required platforms (e.g., Ezyvet, Salesforce, AnimalOs)
• Assist with in-home and transportation jobs as required
• Assist on a weekend on-call roster for emergencies
• Maintain communication with Animal Officer on client/animal updates
• Adhere to financial policy for services
• Record monthly output statistics and insights
• Raise community awareness of links between human wellbeing and animal welfare
• Deliver presentations to human welfare organisations
• Build partnerships to grow Crisis Support Programs
• Participate in training of new team members
• Collaborate with Animal Operations and across departments
• Demonstrate leadership in WHS and modelling organisational commitments
• Contribute to future development and expansion of Crisis Support Programs

Skills

Case management

Trauma-informed support

Crisis communication

Interpersonal skills

Organisational skills

Advocacy

Team collaboration

Education

Bachelor’s degree in Social Sciences or equivalent

Tools

MS Office

Job description

RSPCA NSW in Sydney is seeking a Case Worker to join the Crisis Support Programs. You will provide case management and support to clients and their pets across our aged care, domestic violence, homelessness, and emergency care initiatives, with a focus on maintaining the human-animal bond.

The role requires availability for a rotating weekend on-call roster, weekend on-call emergencies, and collaboration with Animal Officer and external agencies.